live chat 5 Apps on Shopify that Helps Building Relationships with Customers By the end of 2019, an estimated 1.92 billion people will be shopping online. That's 25% of the world's entire population, for those playing at home. And according to Statista, the number of online shoppers are only going to keep growing.
Technical Details on the 22/07/2019 incident and how we are fixing this for the future On July 22th, Crisp experienced infrastructure issues caused hardware failures with our provider DigitalOcean. We wanted to be transparent about the technical cause of this incident.
live chat Shopify Live Chat: 5 tips to get you started As Shopify is an e-commerce platform, it definitely needs a live chat to better support and assists customers through their buying process. Here are a few tips to get you started.
Customer Support Co-Browse: Why co-browsing can help and examples about shared browsing Co-browsing (or "cobrowsing" as written on wikipedia) is the shortened word for collaborative browsing. It refers to the joint navigation through the internet between two people or more accessing the same website.
Customer Support 24 Tips to Reach Great Customer Service Customer service is at the heart of every growing company. As there are multiple factors that contribute to the growth of a business, customer service is one that may have the biggest impact.
Customer Support Knowledge Management System: 9 knowledge base examples you'll want to copy In customer service, we’re often operating on the reactive side. When you’re overwhelmed by customers requests, it’s hard to be active and work on the strategy to help your customers be successful. That's why knowledge management systems are vital.
comparison Crisp Vs Zendesk: features and pricing comparison Building a conversational relationship with leads & customers is becoming a norm in 2019. Since 2007, Zendesk is helping companies to improve their customers experience, let's have a look at what they've built and how Crisp can be compared to this solution.
comparison Acquire.io Vs Crisp - Features and pricing comparison Building a conversational relationship with leads & customers is becoming a norm in 2019. As many people are asking differences between Crisp and Acquire.io we've decided to write an article that will compare the features and the pricing model of these two customer platforms.
crisp for sales Live Chat's Welcome Message: Best Tips About Websites' Greetings Greetings pop up on your site, encouraging visitors to talk to you. They are an online version of approaching a customer in a physical store and asking if any help is needed. You decide who, where and when will get invited.
crisp for support Knowledge Base: 16 tips to help you reduce customers support requests At Crisp, we strongly believe that good customer support start by enabling customers to find the answer to their questions by themselves.
comparison Crisp Vs Hubspot: features and pricing comparison Building conversational relationship with leads & customers is becoming a norm in 2019. Recently Hubspot stepped into the game, let's have a look at what they've built.
crisp for sales Shared Inbox: 26 tips for Sales, Support & Marketing teams Shared inbox is much more than emails. Discover how you can build the perfect inbox thanks to customization and automation through your shared inbox software.
How Mailjet use Crisp to improve leads & customers support "Build together, send smarter". That's the mission driving Mailjet, a french emailing company created in 2010 in Nantes. When the company opened 9 years ago, they wanted to give companies to right tool to send emails.
crisp for sales Multichannel Customer Service: 9 tips for Support, Sales & Marketing teams. Multi-channel Customer Service simply means that there’s more than one way for customers or leads to reach out to you for support or questions. Discover how to run great customer service.
crisp for sales Live Chat Triggers: 25 ideas for boosting customers engagement Triggers is one of the biggest underestimated, most impactuf feature of your live chat. Discover how you can set trigger rules to increase customer engagement.
crisp for sales 4 chatbots 🤖 examples built using Crisp You know Live Chat and Crisp is like a love story that never ends. That's why in mid-2018, we launched a chatbot feature that lets you create an automatic workflow within your live chat.
crisp for sales Canned Responses Cheat Sheet for Sales, Marketing & Support Do you want to understrand how canned responses can affect your productivity at work ? Here is the full cheat sheet to start building your own.
Analytics 2.0 is here ! Discover our brand new analytics feature on Crisp. Numerous users asked us to have access to a deep analytics feature regarding Crisp software and we are proud to say that it's live !
Developer Developing Custom Chatbots for Crisp As the chatbot trend continues, we receive a lot of questions from customers willing to connect very specific automated response systems to Crisp. For instance, certain users want to connect Recast.AI to
Why native apps are better for your growth Building mobile apps is today standard thanks to solutions like React Native or Ionic. We used both on Crisp in 2016 and had a very bad experience.Crisp is now a native app
News Crisp Summer Update 2018 Since the last March 2018 update, the Crisp team has been hard at work shipping brand new features and improving existing features. We're proud to announce our Crisp Summer 2018 update. This article
Updates Crisp March Updates Back to France, Crisp teams are working hard during this spring season! Our team is growing and is working on a crispy version! Of course, we still add new features to the current
Git Ditch your Status Page: How we monitor Crisp at scale The Crisp technical architecture runs around 40+ different micro-services, all replicated across different physical machines. Adding to that, we have around 20 daemons operating different tasks, eg. data storage with MongoDB, or email
livechat Why startups should care more about users In a world where companies go 100% digital, we still have to understand traditional businesses. Execution and team experience are essential. Most entrepreneurs forget one simple thing that can change the game: caring for your users the best possible way.
Technical Open-Sourcing Bloom: A REST API Caching Middleware This article is a word-for-word repost of Announcing Bloom: A REST API Caching Middleware from the blog of Valerian Saliou, Crisp CTO. Premature optimization is the root of all evil. Especially when you