Updates March 2021 - Product Update Looking to see what's new this month at Crisp? Here are the latest release we've brought to the platform. Enjoy!
custom chatbot How much does a custom chatbot cost? For years, big companies like IBM, Oracle, or Microsoft have been selling custom chatbots at prohibitive costs. However, the recent innovations have allowed new chatbot platforms to exist, allowing them to build chatbots for little to no price.
custom chatbot How to create a custom chatbot? Chatbots are no longer reserved for developers or big companies with fat wallets that can afford to hire chatbot developers. Today, every business can create a custom chatbot.
Updates February 2021 - Product Update Looking to see what's new this month at Crisp? Here are the latest release we've brought to the platform. Enjoy!
ticketing Ticketing System: Why it's not useful anymore in 2021 Ticketing system isn't needed anymore for businesses. it's old fashioned, not adapted to our new era, and doesn't make your customer feel unique. Time to switch!
internal knowledge base Internal knowledge base templates Order and effectiveness is at the heart of fast growing companies. That's why a well written, maintained and accessible internal knowledge base should be managed effectively too. Here are some templates for your business.
internal knowledge base Internal Knowledge Base: The Easy Guide To Get Started Knowledge is often hard to acquire, even more, to find, especially in a complex organization. However, knowledge is starting to be trendy again. Discover how to make the knowledge as accessible as possible within your company.
customer satisfaction CSAT Score: How to improve customer satisfaction If you work in customer success, there's no reason to doubt you've had experience handling CSAT surveys. This post will go into what a CSAT survey measures -- and exactly how we use at Crisp to make it useful for our customer satisfaction.
customer satisfaction Customer service satisfaction: Building the most memorable customer experience Customer service feedback can be both qualitative and quantitative, as every kind of data is important to build the best experience.
private note Team Collaboration: Best practices for distributed teams Team collaboration is vital for companies—especially those who have to deal with remote employees across different time zones.
private note Customer Service Teamwork: Building a culture of collaboration inside your company Teamwork is a key component of delivering and improving excellent customer service. But excellent customer service doesn't come in so easily. It's a process. More than anything, a cultural mindset.
chatbot api How to take advantage of a Chatbot API? Nowadays, chatbots are trending and getting more and more used all over the customer experience. However, some chatbots are not personalizable enough to fit with companies' needs. Through this article, we're going to give you the main reason why you would need to use a chatbot API.
Updates November 2020 - Product Update Looking to see what's new this month at Crisp? Here are the latest release we've brought to the platform. Enjoy!
Updates October 2020 — Product Update Looking to see what's new this month at Crisp? Here are the latest release we've brought to the platform. Enjoy!
Technical Our Chat is Now 30% Smaller & 2 Times Faster We got to a point where we had the lightest chatbox on the market, with a compressed size of 232KB (full load), where other chatbox providers would often load up to a megabyte. Discover How!
chatbot api Tips to build a Python Chatbot using a Chatbot API Python and chatbot are going through a love story that might be just the beginning. Many companies choose to create chatbots using Python for many reasons and sometimes, just because of the hype.
website optimization 5 Simple tricks to leverage Lighthouse score Having a fast website is super important for customer experience. For instance, 80% of e-commerce buyers that are not satisfied with your website speed are less likely to buy from you again.
Crispy Secret Sauce to build the Fastest Live Chat Offering the best customer experience comes with offering great customer care, but your website speed is also to take into account. In fact, according to Shopify, 80% of e-commerce buyers that are not satisfied with your website speed are less likely to buy from you again.
customer feedback Using Customer Service Feedback to improve user experience As we mentioned in another blog post about dos and don't on customer feedback, customer feedback can give you a clear and strong competitive edge. Not listening to customer service feedback might be your biggest trouble.
customer feedback Collecting customer feedback: The good and the bad Thinking about customer feedback can be disturbing because gauging what the customer really feels about your brand or your product can leave with a lot of doubts and rooms for improvements.
email management How to improve email management? Email is a powerful communication tool in business. Less intrusive than phone calls, asynchronous and fast. It empowers people working from around the world. However, it can be counter-productive.
email management 3 Simple Actions to Tackle Email Overload We've all heard people complaining about emails, right? Email overload is something companies are seriously taking into account because it affects a lot employees' productivity.
email management Customer Service Email Templates: Simple tips to improve customer service Combining emails, templates and customers is one of the principal way of success for modern companies that tend to make customer service as a major acquisition channel. Let's dive into the power of customer service email templates.