crisp for sales Live Chat's Welcome Message: Best Tips About Websites' Greetings Greetings pop up on your site, encouraging visitors to talk to you. They are an online version of approaching a customer in a physical store and asking if any help is needed. You decide who, where and when will get invited.
crisp for support Knowledge Base: 16 tips to help you reduce customers support requests At Crisp, we strongly believe that good customer support start by enabling customers to find the answer to their questions by themselves.
comparison Crisp Vs Hubspot: features and pricing comparison Building conversational relationship with leads & customers is becoming a norm in 2019. Recently Hubspot stepped into the game, let's have a look at what they've built.
crisp for sales Shared Inbox: 26 tips for Sales, Support & Marketing teams Shared inbox is much more than emails. Discover how you can build the perfect inbox thanks to customization and automation through your shared inbox software.
How Mailjet use Crisp to improve leads & customers support "Build together, send smarter". That's the mission driving Mailjet, a french emailing company created in 2010 in Nantes. When the company opened 9 years ago, they wanted to give companies to right tool to send emails.
crisp for sales Multi-Channel Customer Service: 9 tips for Support, Sales & Marketing teams. Multi-channel Customer Service simply means that there’s more than one way for customers or leads to reach out to you for support or questions. Discover how to run great customer service.
crisp for sales 3 chatbots 🤖 examples built using Crisp You know Live Chat and Crisp is like a love story that never ends. That's why in mid-2018, we launched a chatbot feature that lets you create an automatic workflow within your live chat.
crisp for sales Live Chat Triggers: 25 ideas for boosting customers engagement Triggers is one of the biggest underestimated, most impactuf feature of your live chat. Discover how you can set trigger rules to increase customer engagement.
crisp for sales Canned Responses Cheat Sheet for Sales, Marketing & Support Do you want to understrand how canned responses can affect your productivity at work ? Here is the full cheat sheet to start building your own.
Analytics 2.0 is here ! Discover our brand new analytics feature on Crisp. Numerous users asked us to have access to a deep analytics feature regarding Crisp software and we are proud to say that it's live !
Developer Developing Custom Chatbots for Crisp As the chatbot trend continues, we receive a lot of questions from customers willing to connect very specific automated response systems to Crisp. For instance, certain users want to connect Recast.AI to
Why native apps are better for your growth Building mobile apps is today standard thanks to solutions like React Native or Ionic. We used both on Crisp in 2016 and had a very bad experience.Crisp is now a native app
News Crisp Summer Update 2018 Since the last March 2018 update, the Crisp team has been hard at work shipping brand new features and improving existing features. We're proud to announce our Crisp Summer 2018 update. This article
Updates Crisp March Updates Back to France, Crisp teams are working hard during this spring season! Our team is growing and is working on a crispy version! Of course, we still add new features to the current
Git Ditch your Status Page: How we monitor Crisp at scale The Crisp technical architecture runs around 40+ different micro-services, all replicated across different physical machines. Adding to that, we have around 20 daemons operating different tasks, eg. data storage with MongoDB, or email
livechat Why startups should care more about users In a world where companies go 100% digital, we still have to understand traditional businesses. Execution and team experience are essential. Most entrepreneurs forget one simple thing that can change the game: caring for your users the best possible way.
Technical Open-Sourcing Bloom: A REST API Caching Middleware This article is a word-for-word repost of Announcing Bloom: A REST API Caching Middleware from the blog of Valerian Saliou, Crisp CTO. Premature optimization is the root of all evil. Especially when you
Growth Hacking 5 Growth Hacks to Start a Discussion With Your Customers Most early-stage products are leaky buckets. If you are constantly losing customers, remember that to retain them, having the right customer support in place may be your next focus. Sounds easy? Install a
Updates Introducing Crisp 2.5 Crisp Team has a present for this summer: a new release with a ton of new features. What is new A new chatbox. The new chatbox includes a new design and a new
bootstrap How to compete with giants with $100 In 2017 building a startup is hype. When most startups start to reach VCs to launch their product, there is another way to do it: Bootstrapping. Crisp began to bootstrap from day 0
livechat 5 Reasons To Use Live Chat For Business Website Live chat in no doubt has come to stay. It is one of the most effective ways businesses reach out to customers in this current dispensation, customers are everything to a business. So,
Customer Support How to make customer support more efficient As Crisp is a customer support software, we provide customer support to more than 100 people every day. From users queries to team organization, we learned a lot and to share our experience
November 2016 Chatbox Improvements The Crisp team has been busy at work over the months of September and October to bring you new improvements to the Crisp Platform. Our focus has been mostly on the chatbox. Since
Technical Reasons Not To Use Firebase Building real-time applications is today standard. At Crisp, we used Firebase in production over 9 month, starting from day one. From the dream to the nightmare, here is our experience. Note that this
Technical How We Internationalized The Crisp Chatbox At Scale Here at Crisp, we love technology. Especially when it is bleeding edge and may help improve the quality and speed of the service. Recently, we made a small optimization to the chatbox code