Resolve issues without creating tickets
Ticketing management systems have been around for years, helping businesses to improve the way they deal with customer service operations. However, messaging apps have changed the way people chat with each other and that's why Crisp has been created. With a taste for freshness and modernity, Crisp is merging the best of customer messaging and traditional ticketing software to help companies provide delightful, and modern, AI-powered customer support experiences.
14 days free trial — No commitment
Make each request a seamless experience
Flexibility for your customers
No matter the communication channel you choose, your customers will be able to get in touch with you and receive answers for the requests they raise. This ensures a seamless and efficient customer service experience, enhancing satisfaction and loyalty.
AI-guided resolutions
Embedable everywhere
Efficient resolution process
Much more than your traditional help desk ticketing software
Centralize
Made to change your customer support management strategy
A help desk platform for all your customers' requests, no matter the channel.
Here are (almost) all the communication's channels to be connected with your help desk software.
A help desk platform for all your customers' requests, no matter the channel.
Streamline
Avoid repetitive tasks for your teams
Prevent tickets' collision from happening
Bring harmony to team communication by preventing agent's overlap. With real-time visibility on agent's answers, it ensures better coordination, prevents duplicate replies, and maintains better teamwork, enhancing efficiency and professionalism in every customer interaction.
Smart routing, from tickets to teams, automatically
Build custom integration that lets data flows to your stack
Dedicated workspaces for each teams to improve ownership
Create your one source of ticket submission
Make customer support experiences consistent and scalable
Automate
Let artificial intelligence handle your repetitive work
Connect multiple data sources to train a custom AI model
Generate immediate, pre-written answers
Solve helpdesk inquiries before you get asked
AI-powered helpdesk systems turn every support interaction into an opportunity, no matter the communication's channel. Send instant reply, stay personal, look professsional and automate the busywork behind the scenes. Free your team to focus on important ticket that requires more human collaboration.
Measure
It's all about relationships' quality
Measure customer service quality at every step of the journey
By consistently evaluating customer service interactions and measuring artificial intelligence's impact on productivituy, businesses can identify and address customer service shortcomings, leading to a smoother and more pleasant customer experience. The data collected through various dashboards and reporting helps drive better-informed decision-making, streamlining operations, reducing costs, and improving overall help desk efficiency.
Significant things you wouldn't want to miss
Enterprise level-grade security
Benefit from state-of-the-art security measures to guarantee optimum protection for your data.
Up to 30 days free trial
Unlock longer trials to gain access to entire Crisp platform.
Built for mobile and desktop
Conversations and data are available from anywhere, even in your pocket.
Still doubting?
Here is why you should not
See which features helpdesk solutions offer and choose the best help desk for your company. We've made it easy for your business to compare leading help desk vendors.
Zendesk
Freshdesk
Hubspot Service Hub
Zoho Desk
Helpscout
Crisp
| Zendesk | Freshdesk | Hubspot Service Hub | Zoho Desk | Helpscout | Crisp | |
|---|---|---|---|---|---|---|
| Agent colision | ||||||
| Customer portal | ||||||
| Reporting | ||||||
| AI Workflows | ||||||
| Knowledge base | ||||||
| Routing rules | ||||||
| See detailed comparison | Learn more | Learn more | Learn more | Learn more | Learn more |
See testimonials and reviews about Crisp support desk software
Emma
Crisp has been amazing and the first thing that really attracted me to, as a techy, was the size of the chat widget.
We chose Crisp from the begining because of its flexibility and level of automations it allowed.
We really enjoy being able to play with the possibility of the api, so much that it has become a mini-backoffice for us.
Hoxton Mix
Reedsy
Crisp has become a central asset for Reedsy, empowering the team to provide fast, personalized responses and make customer support more effective through AI-powered solutions.
What is a ticketing system?
A ticketing system, also known as a helpdesk ticketing system or desk ticketing system, is a customer service software that helps companies manage customer service requests and support cases such as bugs, feedback requests or sales opportunities. The system or tool creates a 'ticket' which documents customer requests and interactions over time, making it easier for customer service agents to resolve complicated issues.
What are the biggest problems with ticketing systems?
Delivering high quality customer service through traditional IT ticketing system while enabling modern customer service experience is quite complex, and here is why. Ticketing systems have been created over 20 years ago and both their design and their workflow doesn't fit with the way the world behave nowadays, calling a customer by a ticket number is not a way to make customers' relationship human. Furthermore, customer support agents also deserve some love and have to be considered. Offering them a customer support software that is user-centric, easy to use and simple makes them even more happy to open the tool everyday. There's many more reason why companies are switching from old ticketing software to modern customer support tools such as Crisp.
Why companies should move from ticketing systems to AI-powered help desk systems?
Traditional ticketing systems treat support like a to-do list: static, siloed, and detached from the customer experience. AI-powered helpdesk platforms, built on conversational experiences, make customer service more context-aware, human, real-time, and personalized. Modern, AI-powered platforms don’t just assign tasks, they understand context. With smart routing, intent detection, and real-time suggestions, AI helps supports agents resolve issues faster and with empathy. Deep integrations with tools like Jira or Trello allow AI to trigger automations, follow-ups, or bug escalations instantly. By connecting customer data, centralizing channels, gathering teams and training a custom AI, these customer service platforms give every customer a tailored response, while making no compromise on customers' expectations.
How to choose your helpdesk software?
These 6 assets are here to help companies navigate the competitive landscape of helpdesk solutions dedicated to customer service.
Make sure your next provider checks these boxes!
With the explosion of messaging experiences alongside customers' will for instant, yet qualitative, chat support, companies have to make sure they provide real-time support. To help businesses in the process, we've gathered 6 key factors they must take into consideration when buying their next chat solution.
Ease of use
A modern helpdesk should be simple to adopt for your teams. An intuitive interface that removes friction and weeks-long of trainings are not what you should look for. Aiming at the right solution should make you confident that from day one, teams are autonomous and happy about your next help desk solution.
Automation & AI
Omnicanality
Extensibility & Customization
Collaboration
Transparency
How does it work?
1Connect inbound channels
2Create routing rules
3
