预制回复可以帮助客户支持团队在每次对话中节省时间，避免错别字，并通过几次点击确保品牌声音的一致性。他们还保留了精神带宽：操作员将注意力放在信息的实质内容上，而不是如何用适当的语气来表述回应。
预制信息是预先定义的常用信息，操作员可以选择并立即发送，而无需将信息打出来。它帮助代理增加他们的第一反应时间，同时专注于真正重要的事情。
简而言之，预制信息，也被称为预制回复，是一种模板化的信息，在与客户或潜在客户聊天时，可以在很少或没有时间的情况下访问。
预制信息是预先确定的文本模板，通过电子邮件、即时聊天或社交媒体由客户服务代理提供给客户。它可以包含图像、链接、视频或GIF。社交媒体中的预制回复的主要目的是有效地回答客户的问题。
Repeating the same answer, again and again, all day long, can be boring. Especially for your customer service team. Canned messages, also known as canned responses or saved replies have been a game-changer in the life of many customer service teams.
Customer service is a wild thing. Particularly when it comes to scaling it. As your business grows, your customer service team has to adapt to improve its quality. In every aspect. Building the most efficient customer service requires the right tools and the perfect mindset.
Do you want to understrand how canned responses can affect your productivity at work ? Here is the full cheat sheet to start building your own.