Not all conversations should be a ticket
Ticketing management systems have been around for years, helping businesses to improve the way they deal with customer service operations. However, messaging apps have changed the way people chat with each other and that's why Crisp has been created. With a taste for freshness and modernity, Crisp is merging the best of customer messaging and traditional ticketing software to help companies provide delightful, and modern, customer support experiences.
14 days free trial — No commitment
Make each request a seamless experience
Flexibility for your customers
No matter the communication channel you choose, your customers will be able to get in touch with you and receive answers for the requests they raise. This ensures a seamless and efficient customer service experience, enhancing satisfaction and loyalty.
AI-guided resolutions
Embedable everywhere
Efficient resolution process
Much more than your traditional ticketing system
Centralize
Made to change your customer support management strategy
A help desk for all your customers' requests, no matter the channel.
Here are (almost) all the communication's channels to be connected with your help desk software.
A help desk for all your customers' requests, no matter the channel.
Streamline
Avoid repetitive tasks for your teams
Prevent tickets' collision from happening
Bring harmony to team communication by preventing agent's overlap. With real-time visibility on agent's answers, it ensures better coordination, prevents duplicate replies, and maintains better teamwork, enhancing efficiency and professionalism in every customer interaction.
Route tickets to the right teams, automatically
Build custom integration that lets data flows to your stack
Dedicated workspaces for each teams to improve ownership
Create your one source of ticket submission
Make customer support experiences consistent and scalable
Measure
It's all about relationships' quality
Measure customer service quality at every step of the journey
By consistently evaluating customer service interactions, businesses can identify and address customer service shortcomings, leading to a smoother and more pleasant customer experience. The data collected through various dashboards and reporting helps drive better-informed decision-making, streamlining operations, reducing costs, and improving overall help desk efficiency.
Significant things you wouldn't want to miss
Enterprise level-grade security
Benefit from state-of-the-art security measures to guarantee optimum protection for your data.
Up to 30 days free trial
Unlock longer trials to gain access to entire Crisp platform.
Built for mobile and desktop
Conversations and data are available from anywhere, even in your pocket.
Still doubting?
Here is why you should not
See which features help desk ticketing solution offer and choose the best for your company. We've made it easy for your business to compare them.
Zendesk
ProProofs
Hubspot Service Hub
Zoho Desk
Helpscout
Crisp
| Zendesk | ProProofs | Hubspot Service Hub | Zoho Desk | Helpscout | Crisp | |
|---|---|---|---|---|---|---|
| Agent colision | ||||||
| Customer portal | ||||||
| Reporting | ||||||
| AI Workflows | ||||||
| Knowledge base | ||||||
| Routing rules | ||||||
| See detailed comparison | Learn more | Learn more | Learn more | Learn more | Learn more |
See their testimonials and reviews about Crisp Help Desk
Decathlon
Since we've started using Crisp, I've seen the software evolve nicely.
Crisp has been amazing and the first thing that really attracted me to, as a techy, was the size of the chat widget.
All is ready to use "out of the box" and Crisp support is stellar... We have tried many other solutions, Crisp is the only one that allowed us to do everything easily within the same app.
Emma
Reedsy
What is a ticketing system?
A ticketing system, also known as a helpdesk ticketing system or desk ticketing system, is a customer service software that helps companies manage customer service requests and support cases such as bugs, feedback requests or sales opportunities. The system, through various features, creates a 'ticket' which documents customer requests and interactions over time, making it easier for customer service agents to resolve complicated issues. Nowadays, using Tickets as the only mean of contacting a business is very old school and old-fashioned, leading to a poor customer experience.
What are the biggest problems with ticketing systems?
Delivering high quality customer service through traditional IT ticketing system while enabling modern customer service experience is quite complex, and here is why. Ticketing systems have been created over 20 years ago and both their design and their workflow doesn't fit with the way the world behave nowadays, calling a customer by a ticket number is not a way to make customers' relationship human. Furthermore, customer support agents also deserve some love and have to be considered. Offering them a customer support software that is user-centric, easy to use and simple makes them even more happy to open the tool everyday. There's many more reason why companies are switching from old ticketing software to modern customer support tools such as Crisp.
Why companies should move from ticketing systems to messaging systems?
Messaging platform are making customer service conversationnal, providing a better experience for customers willing to get in touch with companies, no matter the channel. Modern help desk software differentiate conversations from tasks, which is not the case of the old players. However, the messaging help desk solutions have built strong and in-depth integration with tools such as Jira or Trello to improve the task management process in case of a bug or a customer feedback follow-up. Moreover, modern help desk vendors have made it easy to connect tools and data to their customer service platform to make sure each incoming request is personalized and uniquely handled by customer service agents.
How does it work?
1Connect inbound channels
2Create routing rules
3
