Boost team efficiency while preserving mental energy

Canned messages allow you and your team to be more efficient while maintaining mental clarity and brand voice. These templated messages can include dynamic data, making them both fast and personalized. Available through your omnichannel inbox, canned messages help deliver quicker responses without sacrificing personalization.

14 days free trial — No commitment

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  • Enhance productivity

    Just a few keystrokes to improved efficiency.

  • Preserve brand consistency

    Ensure every message aligns with your brand’s voice.

  • Scale personalization

    Deliver unique experiences with dynamic canned messages.

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Optimize response time with canned message templates

Canned messages are an invaluable asset for customer support and sales teams, particularly for repetitive questions. These pre-written templates save time and ensure consistency in every customer interaction. With a few clicks, agents can deploy these messages, avoiding typos and aligning with your brand voice across all channels. For instance, in e-commerce, canned responses can simplify tasks like handling refund requests, saving time while ensuring accurate and complete responses.

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Enhance productivity with AI-powered response generation

MagicReply leverages AI technology similar to ChatGPT to transform customer support workflows. This feature generates message drafts with a single click, minimizing response time. Drawing from your company’s knowledge base, past conversations, and other data sources, MagicReply crafts context-aware responses tailored to each customer inquiry. For example, if a customer asks about return policies, MagicReply instantly generates a reply including policy details, relevant links, and step-by-step instructions. This enables agents to deliver consistent information while focusing on more complex tasks or personalizing AI-generated responses as needed.

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Explore our omnichannel shared inbox software

Learn more
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Crisp is not just offering canned messages, discover all the features offered by our all-in-one business messaging solution

Frequently Asked Questions

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  • 🤔 What are canned messages?question-expand-icon
  • 📩 How do canned messages work?question-expand-icon
  • 💻 Can canned messages be used on social media?question-expand-icon

600,000 brands are already using Crisp to improve their customer experience. See their testimonials !

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Emma
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Evaluated over 20 products, and Crisp came out on top

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Chris Sees
Hoxton Mix

Crisp has been amazing and the first thing that really attracted me to, as a techy, was the size of the chat widget.

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Edoardo Moreni
Emma

We chose Crisp from the begining because of its flexibility and level of automations it allowed.

We really enjoy being able to play with the possibility of the api, so much that it has become a mini-backoffice for us.

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Hoxton Mix
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Crisp is probably one of my favorite part of my business. It's just so good.

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Reedsy
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Emmanuel Nataf
Reedsy

Crisp has become a central asset for Reedsy, empowering the team to provide fast, personalized responses and make customer support more effective through AI-powered solutions.

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Ready to kickstart your team’s productivity?