Customize your knowledge base to make it fit with your brand
Create a seamless brand experience by customizing your knowledge base to reflect your company’s identity. Tailor the design, colors, and layout to match your branding, ensuring a consistent look and feel across all customer touchpoints. Establishing a knowledge base allows you to implement a custom AI agent quickly and cost-effectively.
Map knowledge base and status page to your own custom domain.
Tailor your knowledge base to your needs
Define languages, roles and support channels to fit with your customers' needs.
Train a custom AI model
Build custom, AI-native, workflows that will embrace your customers' journey.
Encourage your customers to self-serve
Leverage the power of AI to build FAQ bots that will push knowledge base articles automatically. Each knowledge base being unique, content produced will help the AI better understand what your business is about Resulting in a better answers and higher customer satisfaction scores.
Gain more visibility from search engine with optimized help articles
When you create a large number of help content, you create a node with relevant keywords, data, and links that will attract more organic traffic to your website. This does not only increases website visitors and positions your brand as an authority in your industry but also gives your company the ability to be found from the search engines where leads and customer are asking for help. Crisp Knowledge base has been built to make your help articles stand out in the SERPs.
Build your own custom knowledge base HTML template thanks to custom code. Through Crisp, you can embed self-hosted CSS files and HTML code to build an even better help experiences. Want to improve your tracking? No problem, embed 3rd party analytics such as Google Analytics or Amplitude.
To offer the best customer experience, you can customize your knowledge base by changing its colors and also the brand identity of the knowledge base. You'll be able to modify the logos, the colors and the background. You can also add some HTML and CSS to improve the look and feel of your help center.
To let you benefit from the content you are creating, you can add a dedicated subdomain to link your knowledge base to your own subdomain. That customization will make your visitor feel they are still browsing your website even though they are on a separate part of it. Customizing the domain name of your knowledge base will also let you build better visibility for your content and therefore for your website. The more content you write, the better you're visible.
Inside a knowledge base article, you can create lots of different pieces of content, that are linked to specific categories. From simple text to videos, GIFs or images, you can add pretty much every kind of content to build a great knowledge base experience and feed AI to automate customer support.
600,000 brands are already using Crisp to improve their customer experience. See their testimonials !
Decathlon
We are able to measure and manage all mediums effectively and increase customer satisfaction and resolution time drastically compared to previous solutions we used like Intercom and Zendesk.
Carlos Costa
Foca
Since we've started using Crisp, I've seen the software evolve nicely.
Chris Sees
Hoxton Mix
Crisp has been amazing and the first thing that really attracted me to, as a techy, was the size of the chat widget.
All is ready to use "out of the box" and Crisp support is stellar... We have tried many other solutions, Crisp is the only one that allowed us to do everything easily within the same app.
Emma
What I really like in Crisp is the level of reliability of the service, the overall interface & interface speed, the fact that it's much more than just customer messaging, there are a galaxy of addons (mostly free of extra charges) really useful.
Reedsy
Discover other features our knowledge base offers
Internal knowledge base
Provide employees with instant access to essential information through an internal help center that streamlines communication, fosters autonomy, and boosts efficiency by centralizing resources in one unified hub.
Enhance your customer support with a knowledge base that delivers consistent, accessible help articles in multiple languages. Remove language barriers, improve the support experience, and help customers worldwide by offering localized information in their native language.
Decathlon
Emma
Reedsy
