Customize your knowledge base to make it fit with your brand

Offer the best experience to your customers with a customized knowledge base that provides the best brand experience

Use Crisp for free
14-day free trial
No engagement
4.6/5 out of 761 reviews

Crisp not only offers the perfect knowledge base experience but also a flexible one. With Crisp, you can fully customize the customers' experience as well as your own workflow management. With our customizable knowledge base software, give your support experience the look and feel of your brand identity. Furthermore, adapt your content to create the best knowledge articles, automate workflows based on your customers' journey and get feedback straight in your Crisp inbox thanks to our knowledge base analytics. Whether it is the back office or the features, Crisp is ready to make you feel comfortable with knowledge base customization.

Integrate Crisp with your favorite apps

Check out our integrations

Gather everything into one place

Map knowledge base and status page to your own custom domain

Tailor your knowledge base to your needs

Define languages, roles and support channels to fit with your customers' needs.

Improve productivity

Build custom workflows that will embrace your customers' journey and delight your customers.

500,000 brands are already using Crisp to improve their customer experience
See their testimonials

Frequently Asked Questions

To offer the best customer experience, you can customize your knowledge base by changing its colors and also the brand identity of the knowledge base. You'll be able to modify the logos, the colors and the background. You can also add some HTML and CSS to improve the look and feel of your help center.


To let you benefit from the content you are creating, you can add a dedicated subdomain to link your knowledge base to your own subdomain. That customization will make your visitor feel they are still browsing your website even though they are on a separate part of it. Customizing the domain name of your knowledge base will also let you build better visibility for your content and therefore for your website. The more content you write, the better you're visible.


Inside a knowledge base article, you can create lots of different pieces of content, that are linked to specific categories. From simple text to videos, GIFs or images, you can add pretty much every kind of content to build a great knowledge base experience.


Discover other features our  Knowledgeoffers

Multilingual Knowledge Base For International Customer Support
No more hassle for you and your customers
An internal knowledge base software to empower employees' knowledge
Make relevant and up-to-date information simply accessible
Monitor knowledge base efficiency with dedicated Analytics
Simply assess the number of average visitors for each article

Ready to kickstart knowledge base customization?

Request a demo

Last articles about  knowledge base customization?

Knowledge Management System: 9 knowledge base examples you'll want to copy

In customer service, we’re often operating on the reactive side. When you’re overwhelmed by customers requests, it’s hard to be active and work on the strategy to help your customers be successful. That's why knowledge management systems are vital.

6/18/2019
3 min
Knowledge Base: 16 tips to help you reduce customers support requests

At Crisp, we strongly believe that good customer support start by enabling customers to find the answer to their questions by themselves.