live chat

Doing customer support using live chat is great because it allows asynchronous communications. However, audio/video calls with screen-sharing are super useful because it allows you to: * Do realtime demos using Crisp. Share some slides with your customers * Troubleshoot bugs in live and solve issues in a few minutes How does it work? Using the Crisp screen-sharing feature, you don't have to use any third-party tools like Zoom, Teamviewer, Skype, or Whereby. You just have to use the Crisp c

Ever hear about Zapier? This article gives you the ability to connect lots of your favorite apps without any coding skills and explains what are some of our best zaps!

Building a conversational relationship with leads & customers is becoming a norm in 2019. Since 2015, Drift is on a mission to turn the internet into a conversation. Let's have a look at what they've built and how Crisp can be compared to this solution.

As Shopify is an e-commerce platform, it definitely needs a live chat to better support and assists customers through their buying process. Here are a few tips to get you started.

Co-browsing (or "cobrowsing" as written on wikipedia) is the shortened word for collaborative browsing. It refers to the joint navigation through the internet between two people or more accessing the same website.

Greetings pop up on your site, encouraging visitors to talk to you. They are an online version of approaching a customer in a physical store and asking if any help is needed. You decide who, where and when will get invited.

Triggers is one of the biggest underestimated, most impactuf feature of your live chat. Discover how you can set trigger rules to increase customer engagement.