March 2021 - Product Update
Looking to see what's new this month at Crisp? Here are the latest release we've brought to the platform. Enjoy!
How much does a custom chatbot cost?
For years, big companies like IBM, Oracle, or Microsoft have been selling custom chatbots at prohibitive costs. However, the recent innovations have allowed new chatbot platforms to exist, allowing them to build chatbots for little to no price.
How to create a custom chatbot?
Chatbots are no longer reserved for developers or big companies with fat wallets that can hire chatbot developers. Today, every business can create a custom chatbot.
February 2021 - Product Update
Looking to see what's new this month at Crisp? Here are the latest release we've brought to the platform. Enjoy!
Ticketing System: Why it's not useful anymore in 2023
Ticketing system isn't needed anymore for businesses. it's old fashioned, not adapted to our new era, and doesn't make your customer feel unique. Time to switch!
Internal knowledge base templates
Order and effectiveness is at the heart of fast growing companies. That's why a well written, maintained and accessible internal knowledge base should be managed effectively too. Here are some templates for your business.
Internal Knowledge Base: The Easy Guide To Get Started
Knowledge is often hard to acquire, even more, to find, especially in a complex organization. However, knowledge is starting to be trendy again. Discover how to make the knowledge as accessible as possible within your company.
CSAT Score: How to improve customer satisfaction
If you work in customer success, there's no reason to doubt you've had experience handling CSAT surveys. This post will go into what a CSAT survey measures -- and exactly how we use at Crisp to make it useful for our customer satisfaction.
Customer service satisfaction: Building the most memorable customer experience
Customer service feedback can be both qualitative and quantitative, as every kind of data is important to build the best experience.
Team Collaboration: Best practices for distributed teams
Team collaboration is vital for companies—especially those who have to deal with remote employees across different time zones.
Customer Service Teamwork: Building a culture of collaboration inside your company
Teamwork is a key component of delivering and improving excellent customer service. But excellent customer service doesn't come in so easily. It's a process. More than anything, a cultural mindset.
How to take advantage of a Chatbot API?
Nowadays, chatbots are trending and getting more and more used all over the customer experience. However, some chatbots are not personalizable enough to fit with companies' needs. Through this article, we're going to give you the main reason why you would need to use a chatbot API.
November 2020 - Product Update
Looking to see what's new this month at Crisp? Here are the latest release we've brought to the platform. Enjoy!
October 2020 — Product Update
Looking to see what's new this month at Crisp? Here are the latest release we've brought to the platform. Enjoy!
Our Chat is Now 30% Smaller & 2 Times Faster
We got to a point where we had the lightest chatbox on the market, with a compressed size of 232KB (full load), where other chatbox providers would often load up to a megabyte. Discover How!
