Order and effectiveness are at the heart of fast-growing companies. That's why a well-written, maintained, and accessible internal knowledge base should be managed effectively too.
As we already explained the benefits of an internal knowledge base, it doesn't make sense to talk about it anymore.
In this article, we will share our best templates for your internal knowledge base with you.
You'll find everything you need to write compelling and qualitative knowledge articles within your organization.
Ready to use docs for products, sales playbooks, meetings, notes, or onboarding ... everything you need to make your internal process seamless.
Internal knowledge base templates for a team meeting
Team meetings can be a hassle for every company. That's why it's vital to prepare these meetings most efficiently.
Building templates for the different kinds of meetings you have within your company will help your team know what they have to agree on at the end of the assembly.
One-to-one meeting template
Click here to access a free one-to-one meeting template for your internal knowledge base: https://docs.google.com/document/d/1brDtH4dGXgxdCYrklb3ZmjT8m2X6TCfRJYRS6k3c7no/edit?usp=sharing
Project meeting report template
Click here to access a free team meeting report template to include in your team wiki: https://docs.google.com/document/d/1B1hxo36cfxkzhmIHES2_U0eifSWijfDv0c99GxNXjT0/edit?usp=sharing
Team meeting agenda template
Click here to access a free team meeting report template to include in your private knowledge base: https://docs.google.com/document/d/1CSjTR8YM93EQkByWZrn1U3tls7WIf1dJsrkmw2QjsS8/edit?usp=sharing
Internal knowledge base templates for customer support
Customer support is vital for the success of a company. Being able to have serialized processes for customer support helps the company to offer the best experience.
Thanks to the following customer support template for your internal help center, you'll be able to skyrocket customer support.
Knowledge base backlog template
Building a knowledge base can be tough to maintain, especially when you start to have a large number of articles.
By maintaining a help center backlog, you make sure every articles is up to date. Click here to gain access to our free knowledge base backlog template: https://docs.google.com/document/d/1pvFvwTlG3si0Yls3rn16QsdjZEybUCZG4k0qZ2vuDII/edit?usp=sharing
Customer support escalation template
Handling the best customer support needs the ability to escalate problems quickly. By getting prepared to handle customer support escalation, you make you customer satisfaction even better.
Click here to gain access to our free customer support escalation template:https://docs.google.com/document/d/1GlBckHpL5Vc7IcjcELUsOyBTNYXu7foL1YUdfS0ylyA/edit?usp=sharing
Feature request template
Customer support is the department that faces the majority of feature requests. That's why having a clear template for handling feature requests is vital.
Click here to gain access to our free feature request template:https://docs.google.com/document/d/19ovX0YURqNYlsaQZN_AHswKOpYWSscVoD3KswLUFLi0/edit?usp=sharing
Internal knowledge base templates for sales
Sales are the heart of a business. Depending on your business, you might have to fix sales processes and objectives.
The following documents will help you to document your sales process within your organization.
Phone calling template checklist
Phone calls is complex and needs to be well prepared to be successful. Through this phone calling template, you'll get everything you need so your sales process is perfectly handled by your teams.
Click here to gain access to our free phone calling template: https://docs.google.com/document/d/1mb-fxVEM-zDzPa6hJheugo-h-2ggpBy40Eh1vRPHjnE/edit?usp=sharing
Internal knowledge base templates for Human Resources
Human resources is not only about hiring the next gems. It's about making life easier internally too.
Through these templates, we hope you'll be able to build the best internal knowledge base for human resources.
Team directory template
Build a team directory to know who's who, what their position is, where they live and what language they speak for example.
Click here to access a free team directory template for HR:https://docs.google.com/document/d/1ions0tGPer7fXtVjbGnP3jKA1BgoLFbiuea8VifoxjE/edit?usp=sharing
Employee Presentation template
Having a detailed view of each employee is vital when trying to build connexions. That's why we've created an employee presentation template.
Click here to access a free employee presentation template: https://docs.google.com/document/d/1S9lDa6FpKoj9Fs_2FIh3brWj76ihHUksTYEqndduU04/edit?usp=sharing
Didn't find the template you're looking for? It might be the time for you to build it into your internal knowledge base software.