While such disruptions of this magnitude remain rare (the last one in 2019), they can temporarily affect platforms that rely on Cloudflare’s global network performance and routing capabilities, including Crisp.

True self-service isn’t about AI chatbots. It’s about giving customers the power to complete tasks on their own: fast, intuitively, and without contacting support. When your product removes friction, retention rises, satisfaction grows, and support scales effortlessly.

Want to kick 2026 the right way for your support experience? Get familiar with automated ticket resolution and experience what it means for your business.

want to improve your self-service support strategy? Here is how you can leverage AI to scale your customer support strategy

After-hours customer service keeps conversations moving while your team sleeps. Learn how AI, smart routing, and MCP-powered automation handle routine questions, surface urgent issues, and reduce morning backlog, so support stays fast, consistent, and revenue-focused 24/7.

Want to get started with customer service automations? Don't know where to get started from? Take advantage of these 14 automated workflows for customer service.

Want 24/7 support without hiring a night shift? this guide shows how AI + automation deliver always-on coverage: instant answers, overnight triage, and human handoffs that cut costs and improve CSAT, with the metrics that prove it.

when customers reach out, speed isn’t everything: resolution is. this article explores how 24/7 AI support transforms the balance between first response and overnight resolution KPIs. Learn how always-on AI chatbots keeps conversations moving, solves issues while you sleep, and saves trust.

Global users don’t wait for office hours. Discover how modern AI chatbots helps SaaS teams deliver 24/7 customer support, cut response times by 60%, and turn overnight chaos into calm, without hiring night-shift teams.

Deliver world-class support without outsourcing. Combine AI automation, and self-service tools with smart integrations to build a 24/7 support system that’s fast, scalable, and always human where it matters.

Want to know what we've done during October 2025? Check this article!

Drowning in support tickets? Discover how AI-powered ticket deflection helps teams cut workload, speed up responses, and keep customers happy, without hiring more agents. Learn how modern tools turn chaos into calm by solving problems before they ever reach your inbox.

Your first reply can make or break a customer’s trust. This article reveals why First Response Time (FRT) is the most underestimated growth lever in support and how AI is helping teams cut response times in half while keeping every message human, personal, and genuinely impactful.

Want to diminish your time to resolution when handling a support conversation? Here are some of the best in-class tips we've found from support leaders.

Discover the transformative power of AI in customer support through a detailed exploration of how businesses can get to 80% AI-resolved conversations