Artificial intelligence made to support your teams and customers
Powered by a state-of-the-art machine learning model, Crisp AI ingests multiple data sources to train an artificial intelligence that behaves like your team while simplifying your customers' experience.
Cutting edge artificial intelligence technology for businesses around the world
A virtual assistant that speaks and sound like you do
Answers Snippets
Made to train the AI on everything that is not accessible publicly. It is the perfect feature to improve your AI on a weekly basis after analyzing what went wrong. Accessible through Q&A format, companies can add up to 1000 letters for each questions and answer, in a multilingual format.
Meet Overlay, your new website search widget
Omnichannel conversational experiences, powered by artificial intelligence
It takes a drag and drop to build your own workflows
Be confident about each answer
The MagicReply bot block comes with the ability to set a level of confidence to prevent the AI to hallucinate and damage you brands' image. If the AI can't find the answer, it'll say it and your teams have just to follow-up.
Make your AI sound like your brand
Define your bot’s tone, behavior, and personality with a custom prompt. Keep conversations aligned with your brand’s voice — from casual to formal, friendly to expert.
Build your perfect AI Agent in 4 steps
Measure AI's quality at every step of the journey
By consistently evaluating customer service interactions powered by AI, you can spot where your AI Agents fall downs and improve them. Either through modifying internal knowledge or modifying Chatbot's prompts, you'll start a true data-driven strategy around AI-powered customer support experience?
Significant things you wouldn't want to miss
All plans embed a fair use of AI
You'll not have to pay 1$ per resolved conversation
Up to 30 days free trial
Unlock longer trial through advanced features configuration.
Advanced permission management
Only workspace's owners can launch AI training, and modify data to prevent from any possible harm
See what they think about AI Virtual assistant
Emma
Crisp has been amazing and the first thing that really attracted me to, as a techy, was the size of the chat widget.
We chose Crisp from the begining because of its flexibility and level of automations it allowed.
We really enjoy being able to play with the possibility of the api, so much that it has become a mini-backoffice for us.
Hoxton Mix
Reedsy
Crisp has become a central asset for Reedsy, empowering the team to provide fast, personalized responses and make customer support more effective through AI-powered solutions.
Still doubting?
Here are the top 5 leading vendors compared
Compare the top 5 leading customer support platform and see how they embed AI in their platform. Looking for more? There's a dedicated guide for each of the vendor shown below.
Intercom (Fin AI)
FreshDesk (Freddy AI)
Tidio (Lyro AI)
Zendesk
HelpScout
Crisp
| Intercom (Fin AI) | FreshDesk (Freddy AI) | Tidio (Lyro AI) | Zendesk | HelpScout | Crisp | |
|---|---|---|---|---|---|---|
| Internal data ingestion | ||||||
| AI Copilot | ||||||
| Dynamic Pricing | ||||||
| Eu-Hosted | ||||||
| AI Writting assistant | ||||||
| AI Agent & MCP | ||||||
| See detailed comparison | Learn more | Learn more | Learn more | Learn more | Learn more |
How to use AI for customer service?
Using AI for customer service means letting NLP technology assist or automate interactions between your company and your customers. Across channels like chat, email, WhatsApp or Instagram or even phone calls. But not only. Artificial Intelligence also helps customer support teams internally, empowering them with tools that are set to produce big impacts.
At the first, AI can provide instant replies to common questions using content from your help center, past conversations, or internal documentation. This reduces wait times and frees up your team.
But not only, it can also help teams get assistance, through refinining tons, fix grammar mistakes or even suggesting an answer as a draft. Modern AI suite of tools for support teams strengthen teams' self-confidence.
Beyond that, AI can detect customer intent, suggest answers to agents in real time, or even complete tasks like processing refunds or updating profiles. all without a minimal human input.
Don't believe 100% conversations of tasks will be automated, but some will be.
To get started, train your AI on reliable sources: your help articles, website content such as blogs or brand platforms, and previous chats, internal data such as pricing, onboarding workflows, and everything that makes an AI speak and sound just like you do. Then, define a clear tone and fallback rules to keep the experience helpful and safe.
Used well, AI becomes more than just an assistant. It becomes an always-on teammate that scales your support while keeping it personal.
How can AI improve customer service for your business?
AI improves your company's support experience by automating workflows while enhancing teams' producitivity. It handles repetitive questions instantly, helping customers get answers without waiting, even outside business hours.
For your team, AI acts like a virtual assistant. It suggests replies, Summarize conversations, and detect intents, and many other cool use-cases that help streamline the experience. AI will not only help your teams improve their workflows, but also give them more edge towards things they can do and build.
Ultimately, AI reduces team's workload thanks to perfect company's knowledge, boosts customers' satisfaction because of faster inquiries resolution, and helps you scale your support experience while not overspending.
Why AI isn't just good for your customers but also for your business?
AI helps your customers get faster, and more reliable support that brings real wins to your support and success team too. It lets you reduce support costs by automating repetitive questions and deflecting tickets, so your team can focus on what really matters.
It delivers 24/7 instant replies, ensuring consistent service even outside business hours or during peak demand. On the agent side, AI removes busywork by suggesting replies, summarizing conversations, and surfacing the right info at the right time — helping your team stay sharp and productive.
When a handoff is needed, AI passes the conversation along with full context, reducing friction and resolution time. Because it's trained on your content and customer data.
And when support volumes grow, you don't have to scale your team overnight. AI becomes your frontline, helping you manage demand while keeping support under control.
With Crisp, AI isn't just another feature. It's the foundation for a faster, more sustainable customer experience.
How to choose your next AI for customer service provider
These 6 key elements are here to help companies navigate the competitive landscape of AI solutions for customer service.
Make sure your next provider checks these boxes!
With the rapid evolution of artificial intelligence, companies need to ensure they choose the right AI provider for their business. To help in the decision process, we've gathered 6 essential factors.
Accuracy
AI is only useful if you can trust its answers. Look for a solution that grounds every reply in your own data such as your helpdesk, docs, or CRM. That way, customers get reliable responses, not hallucinations, and your team avoids wasting time correcting mistakes.
Control
Ease of setup
Integration
Scalability
Transparency
