Knowledge Management System: 9 knowledge base examples you'll want to copy
In customer service, we’re often operating on the reactive side. When you’re overwhelmed by customers requests, it’s hard to be active and work on the strategy to help your customers be successful. That's why knowledge management systems are vital.
Why startups should care more about users
In a world where companies go 100% digital, we still have to understand traditional businesses. Execution and team experience are essential. Most entrepreneurs forget one simple thing that can change the game: caring for your users the best possible way.
5 Growth Hacks to Start a Discussion With Your Customers
Most early-stage products are leaky buckets. If you are constantly losing customers, remember that to retain them, having the right customer support in place may be your next focus. Sounds easy? Install a chatbox on your website and all your problems will disappear… Too good to be true, right? Having
How to make customer support more efficient
As Crisp is a customer support software, we provide customer support to more than 100 people every day. From users queries to team organization, we learned a lot and to share our experience to help you to build a more efficient customer support. 1 - Choose the right software In
Why Customer Support and Product/Market Fit Are Linked
Will your next experiment get you closer to product/market fit? Sure, it may. Being clever to experiment and iterate on your product is one of the required keys to succeed. Nonetheless, I have seen too many startups under-estimate everything related to customer communication. That’s quite sad as a
10 Growth Hacking Quotes You Must Know About Customer Support
« Only founders can pivot, that’s why they have to do customer development by themselves. That’s a key idea to understand. » If you are no newcomer in the startup ecosystem, you might have heard this quite often: do not delegate your customer support. This is a key idea to