Customer Support

Ever hear about Zapier? This article gives you the ability to connect lots of your favorite apps without any coding skills and explains what are some of our best zaps!

Customer service is at the heart of every growing company. As there are multiple factors that contribute to the growth of a business, customer service is one that may have the biggest impact.

In customer service, we’re often operating on the reactive side. When you’re overwhelmed by customers requests, it’s hard to be active and work on the strategy to help your customers be successful. That's why knowledge management systems are vital.

At Crisp, we strongly believe that good customer support start by enabling customers to find the answer to their questions by themselves.

In a world where companies go 100% digital, we still have to understand traditional businesses. Execution and team experience are essential. Most entrepreneurs forget one simple thing that can change the game: caring for your users the best possible way.

Most early-stage products are leaky buckets. If you are constantly losing customers, remember that to retain them, having the right customer support in place may be your next focus. Sounds easy? Install a chatbox on your website and all your problems will disappear… Too good to be true, right? Having a livechat somewhere on your website will not change your destiny. When you are trying to interact with someone, there are mainly three variables to keep in mind: * The moment. To avoid losing a

As Crisp is a customer support software, we provide customer support to more than 100 people every day. From users queries to team organization, we learned a lot and to share our experience to help you to build a more efficient customer support. 1 - Choose the right software In 2017, most small companies still use email using Gmail or Outlook to provide customer support to their clients. It's counterproductive to make customer support on these tools, for multiple reasons: * It's not collabora

Will your next experiment get you closer to product/market fit? Sure, it may. Being clever to experiment and iterate on your product is one of the required keys to succeed. Nonetheless, I have seen too many startups under-estimate everything related to customer communication. That’s quite sad as a customer support is very useful to notice when there is a product/market fit and for whom. Steve Blank would tell you to leave the building, stop digging in your analytics dashboards for a while and

> « Only founders can pivot, that’s why they have to do customer development by themselves. That’s a key idea to understand. » -------------------------------------------------------------------------------- If you are no newcomer in the startup ecosystem, you might have heard this quite often: do not delegate your customer support. This is a key idea to understand for a simple reason: if as a founder, you are behind on your customer support at the beginning, how do you want to stay close