End of 2025 - Product Update
Want to know what we've done during November and December 2025? Look this article!
New Features
- Import 4 dashboards templates in one click 📊
We’ve prepared 4 pre-built dashboards that you can import directly into Crisp Analytics. In just a few clicks, get a clear view of your support performance: AI impact, team performance, efficiency of your Knowledge Base… all ready-to-use.
Download my ready-to-use Analytics dashboards →
- “Saved Time” is now a metric in Analytics ⏱️
A new metric has landed! You can now measure how many hours your AI Support Chatbot has saved to your team. It’s available in Analytics > Automations > Saved Time. This is perfect to track AI support automation ROI over time.
- Community-built n8n integration for Knowledge Base 📚
A new open-source plugin now lets you automatically turn closed Crisp conversations into help articles thanks to a workflow built with n8n. This solves a common issue: the content gap between what customers ask and what’s documented. Perfect if your team forgets to update your Knowledge Base regularly, just let the bot do it for you.
Get started with Auto-Helpdocs from Chats →
Bug fixes & improvements 💪🏼
- AI: Our AI Search Engine has been updated to improve response accuracy for bots and operators by better ranking indexed content
- Android SDK: Released version 2.0.16 of the Crisp Android SDK with various performance improvements and minor fixes
Product Webinar 👩🏫
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Meet the new Crisp AI Agent for Customer Support
On February 3, 2026
From setup to success: discover how to safely activate the new AI Agent, what it can do, and how to make it a real teammate for your support team.
Register online → -
Automate Customer Support tasks without losing the human touch
On February 26, 2026
Tackle repetitive tasks, reduce agent fatigue, and find the perfect balance between AI and human support. Includes a live demo of Crisp’s AI Agent.
Register online → -
How these 3 companies scale their Customer Support without hiring more operators
On March 18, 2026
See how real teams scaled customer support using AI, without expanding headcount. Learn where to start, what to measure, and how to keep quality high.
Register online →
Teasing next releases 💥
- AI Agent Apply to join the Crisp AI Agent beta and get early access: https://survey-crisp.typeform.com/to/iyc48qK2
- New Chatbox widget design
Best 9 helpdesk software and ticketing systems for 2026
Need help to choose your next helpdesk with a ticketing tool for 2026? We've gathered a guide that gives you everything you need to convince your C-levels.
Team workload management for support: how to balance the queue without burning anyone out
Ticket count hides real workload. Here's how to measure effort instead of count, route with capacity in mind, and stop burning out your best agents.
How to track customer conversations so nothing falls through the cracks
Conversations don't get dropped on purpose, they get lost in bad status tracking. Here's the 5-step system to give every conversation an owner and a real close.
