How to Build an AI Setup That Fits Your Support Team

This webinar explains how to build a reliable Hugo AI Agent setup around focused, high-quality support knowledge.

It shows how public pages, Q&A entries, files, and structured data can give Hugo the context it needs to answer customers.

Answers should use the customer's language and provide clear, actionable steps instead of vague guidance.

Topic Detection helps teams identify recurring questions and prioritize the knowledge gaps that matter most.

The session also explains the difference between business knowledge and instructions that control Hugo's tone, behavior, and escalation rules.

Finally, AI Suggestions turns real support conversations into ongoing improvements for the AI setup.