A multilingual knowledge base for a global support experience
Enhance your customer support with a knowledge base that delivers consistent, accessible help articles in multiple languages. Remove language barriers, improve the support experience, and help customers worldwide by offering localized information in their native language.
Provide seamless support to customers, regardless of language.
Boost search visibility
Your content is indexed and visible in multiple languages.
Overcome language barriers
Enable customer self-service around the globe.
Create AI-Powered Workflows to Serve the Right Content
Using Crisp Automation Hub, you can leverage AI to push the right help article based on customer inquiries. AI-guided resolution helps reduce repetitive tasks, allowing support teams to focus on more complex issues while customers receive fast, accurate information in their language.
Not every article needs translation, saving your team time on content creation and maintenance. With Crisp, you can choose specific languages and articles to translate, streamlining your multilingual knowledge base and ensuring your most relevant content is always available in the right language.
A knowledge base is an online library of information about a product, service, or topic available to customers or employees. Knowledge base software allows you to create, edit, and publish help articles publicly or privately. These can include FAQs, manuals, guides, and more. Content contributors add and expand the knowledge base with useful information, helping teams and customers find answers efficiently.
A great knowledge base is more than just a collection of articles. Start by outlining your content and objectives. Hereâs a quick process: - Identify key topics - Plan your knowledge base structure - Research keywords for each target language - Write your articles with clear, concise language - Add visuals - Publish and maintain your content. Ensuring quality across languages is key to a successful multilingual knowledge base.
A multilingual knowledge base provides localized support in different languages, adapting content for customers worldwide. This helps create a self-service experience, allowing customers to access the same helpful resources in their preferred language, enhancing their overall experience with your product.
600,000 brands are already using Crisp to improve their customer experience. See their testimonials !
Decathlon
We are able to measure and manage all mediums effectively and increase customer satisfaction and resolution time drastically compared to previous solutions we used like Intercom and Zendesk.
Carlos Costa
Foca
Since we've started using Crisp, I've seen the software evolve nicely.
Chris Sees
Hoxton Mix
Crisp has been amazing and the first thing that really attracted me to, as a techy, was the size of the chat widget.
All is ready to use "out of the box" and Crisp support is stellar... We have tried many other solutions, Crisp is the only one that allowed us to do everything easily within the same app.
Emma
What I really like in Crisp is the level of reliability of the service, the overall interface & interface speed, the fact that it's much more than just customer messaging, there are a galaxy of addons (mostly free of extra charges) really useful.
Reedsy
Discover other features our knowledge base offers
Customizable Knowledge Base
Create a seamless brand experience by customizing your knowledge base to reflect your companyâs identity. Tailor the design, colors, and layout to match your branding, ensuring a consistent look and feel across all customer touchpoints. Establishing a knowledge base allows you to implement a custom AI agent quickly and cost-effectively.
Provide employees with instant access to essential information through an internal help center that streamlines communication, fosters autonomy, and boosts efficiency by centralizing resources in one unified hub.
Decathlon
Emma
Reedsy
