Empower employee knowledge with a private help center
Provide employees with instant access to essential information through an internal help center that streamlines communication, fosters autonomy, and boosts efficiency by centralizing resources in one unified hub.
Make relevant, up-to-date information easily accessible.
Boost efficiency & retain knowledge
Ensure employees know where to find information quickly.
Accelerate employee onboarding
Onboard new employees quickly and keep up with organizational changes.
Boost employee productivity and reduce costs
Internal knowledge bases improve productivity by centralizing documentation, creating a single source of truth. This eliminates time wasted searching for information, ensures consistency, and helps growing businesses maintain high service quality while reducing operational costs.
Protect sensitive information by safeguarding your internal documentation
Internal knowledge bases play a crucial role in safeguarding sensitive business information. By centralizing confidential data like internal processes, trade secrets, and customer details in a secure knowledge base, they minimize the risk of data leaks. Businesses can also implement access controls to restrict information based on employee roles and permissions.
An internal knowledge base, or internal KB, is a company-specific knowledge management system designed for internal use only. It’s securely protected, accessible only to employees, and serves as an internal help center where employees can find relevant information when they need it. When done right, it saves time, boosts efficiency, and ensures customer satisfaction by providing employees with the tools to address inquiries effectively and consistently. It also keeps sensitive information secure by restricting access to internal audiences only.
An effective internal knowledge base should be well-organized and purposeful. Start by identifying the core goals and tone. Then, follow these steps: decide on the essential content, outline the structure of articles, draft clear and concise documentation, add visuals to enhance understanding, and publish and maintain the content. A streamlined and easily navigable knowledge base enhances employee efficiency and ensures the information is always up-to-date.
A wiki, like Wikipedia, allows anyone to edit content, creating an open-source knowledge platform. An internal knowledge base, on the other hand, is managed and structured by specific team members, ensuring accuracy and consistency. Crisp’s internal knowledge base is tailored to your business, with content curated by knowledgeable experts, making it a reliable resource for internal use, unlike an open wiki.
600,000 brands are already using Crisp to improve their customer experience. See their testimonials !
Decathlon
We are able to measure and manage all mediums effectively and increase customer satisfaction and resolution time drastically compared to previous solutions we used like Intercom and Zendesk.
Carlos Costa
Foca
Since we've started using Crisp, I've seen the software evolve nicely.
Chris Sees
Hoxton Mix
Crisp has been amazing and the first thing that really attracted me to, as a techy, was the size of the chat widget.
All is ready to use "out of the box" and Crisp support is stellar... We have tried many other solutions, Crisp is the only one that allowed us to do everything easily within the same app.
Emma
What I really like in Crisp is the level of reliability of the service, the overall interface & interface speed, the fact that it's much more than just customer messaging, there are a galaxy of addons (mostly free of extra charges) really useful.
Reedsy
Discover other features our knowledge base offers
Customizable Knowledge Base
Create a seamless brand experience by customizing your knowledge base to reflect your company’s identity. Tailor the design, colors, and layout to match your branding, ensuring a consistent look and feel across all customer touchpoints. Establishing a knowledge base allows you to implement a custom AI agent quickly and cost-effectively.
Enhance your customer support with a knowledge base that delivers consistent, accessible help articles in multiple languages. Remove language barriers, improve the support experience, and help customers worldwide by offering localized information in their native language.
Decathlon
Emma
Reedsy
