Discover how Zendesk compare with Kustomer
What is the best software for your business? Looking to compare Zendesk with Kustomer? Enjoy a detailed comparison of Zendesk vs Kustomer.
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Discover how Zendesk compare with Kustomer
Enjoy a detailed comparison table about features and pricing
- Highest Planfrom $115/mo/agent
- Chat Seat Included1
- Additional seatfrom $115/mo/agent
- ContactsUnlimited
- Annual billing for 10 users$27,600
- Highest Plan$139 / mo / agent
- Chat Seat Included1
- Additional seat$139 / mo / agent
- ContactsUnlimited
- Annual billing for 10 users$33,360
| Zendesk | Kustomer | |
|---|---|---|
| Pricing | ||
| Highest Plan | from $115/mo/agent | $139 / mo / agent |
| Chat Seat Included | 1 | 1 |
| Additional seat | from $115/mo/agent | $139 / mo / agent |
| Contacts | Unlimited | Unlimited |
| Annual billing for 10 users | $27,600 | $33,360 |
| Shared Inbox | ||
| Cloud-hosted | ||
| Mobile apps | ||
| Desktop apps | ||
| Customers' ratings | ||
| Routing rules | ||
| Facebook, Twitter, Instagram, Email & WhatsApp | ||
| Private notes & mentions | ||
| Reminders | ||
| API | ||
| Visitor banning | ||
| File sharing | ||
| Canned responses | ||
| Contact form | ||
| Customer portal | ||
| Shared email | ||
| Livechat | ||
| Visitors details | ||
| Javascript integration | ||
| Chat trigger | ||
| Live chat Web SDK | - | |
| Sneak peak message | ||
| Live translate | ||
| Chat transcript | ||
| Customizable chat widget | ||
| Co Browsing | ||
| Multisite | ||
| Video and audio calls | ||
| Speed Impact | - | - |
| Branding removal | ||
| Multilingual website chat | ||
| Chatbot | ||
| Chatbot builder | ||
| Draft scenarios | ||
| Input fields | ||
| Carousels | ||
| Multichannel | ||
| Custom iframe | ||
| Keyword intents | ||
| Condition blocks | ||
| Artificial intelligence | ||
| Chatbot API | ||
| Analytics | ||
| Artificial intelligence | ||
| Internal data ingestion | ||
| Copilot | ||
| Virtual assistant | ||
| Categorization | ||
| Speech-to-text | ||
| Summary | ||
| Multilingual AI | ||
| Custom LLM | ||
| Campaigns | ||
| Targeting options | ||
| Dynamic data | ||
| Email, WhatsApp & Chat sequences | ||
| Templates | ||
| Knowledge base | ||
| Knowledge base | ||
| Web SDK | ||
| Password protected | ||
| Multilingual | ||
| Personalization | ||
| Custom domain name | ||
| Contact management | ||
| User profile | ||
| Advanced filters | ||
| Tags & Segments | ||
| CRM integrations | ||
| Zapier, Make or N8N integrations | ||
| Contact import | ||
| Users' activity | ||
| See detailed pricing | Learn more | Learn more |
Crisp, the fast-growing customer experience software
Crisp makes it easy for businesses around the world to improve customer experience on both mobile and desktop. Thanks to Crisp's all-in-one multichannel platform, our solution allows companies to centralize more than 10 channels in one inbox. WhatsApp, Messenger, Emails, Live chat, Phone calls or even Viber or Line are available straight from one unified inbox.
More than channels, Crisp lets you gather your teams around the inbox to improve collaboration and reduce the time to resolution of each conversation. Combined with data accessible at your fingertips, Crisp helps you to personalize each interaction on every channel to build the best customer experience possible.
Looking to connect Crisp to other tools you love? No problem! Crisp offers many integrations with leading tools of the industry so you can get started with Crisp. Make your data flow seamlessly between multiple environments in a few clicks.
What is Zendesk?
The company prides itself on building software that offers the best customer experiences. Zendesk stimulates business growth and helps companies to support customers across all channels. The customer service platform helps businesses to personalize users' experiences to deliver excellent customer service. Founded by Mikkel Svane, Alexander Aghassipour, and Morten Primdahl in 2007, the company has now customers around the world and defines itself as the world leader in the ticketing system industry.
The company helps answer customers' questions and renders meaningful conversations irrespective of the buyer's journey. With numerous features such as a ticketing system, a CRM or a knowledge base software, customer service software helps companies around the world.
In terms of competitors, it is common to cite Crisp, Freshworks, Gorgias or Intercom as the main Zendesk competitors.
Access a detailed comparison between Crisp and Zendesk
What is Kustomer?
A part of Meta, a company that delivers a fast, rich customer experience with the help of AI automation. Kustomer is an omnichannel messaging platform that helps businesses understand their customers better. Brad Birnbaum, the CEO, and founder of two other software companies launched Kustomer in 2015. However, Meta acquired it in February 2022. Kustomer is a top-rated customer service software supported by code-free AI chatbots, unified CX operations, and proactive customer support. It helps address customer needs by giving a complete view of every customer.
In terms of competitors, Kustomer often faces Zendesk, Intercom or Crisp.
Access a detailed comparison between Crisp and Kustomer
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