Discover how Zendesk compare with Shopify Inbox

What is the best software for your business? Looking to compare Zendesk with Shopify Inbox? Enjoy a detailed comparison of Zendesk vs Shopify Inbox.

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Discover how Zendesk compare with Shopify Inbox

Enjoy a detailed comparison table about features and pricing

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Pricing
Zendesk
  • Highest Planfrom $215/mo/agent
  • Chat Seat Included1
  • Additional seatfrom $215/mo/agent
  • ContactsUnlimited
  • Annual billing for 20 users$51,600
Shopify Inbox
  • Highest PlanFree
  • Chat Seat IncludedUnlimited
  • Additional seat-
  • ContactsUnlimited
  • Annual billing for 20 usersFree
Shared Inbox
Livechat
Chatbot
Campaigns
Knowledge base
Contact management
ZendeskShopify Inbox
Pricing
Highest Planfrom $215/mo/agentFree
Chat Seat Included1Unlimited
Additional seatfrom $215/mo/agent-
ContactsUnlimitedUnlimited
Annual billing for 20 users$51,600Free
Shared Inbox
Cloud-Hosted
Mobile Apps
Desktop Apps
Customers' ratings
Routing rules
Facebook, Twitter, Instagram, Email & WhatsApp
Private notes & mentions
Reminders
API
Visitor Banning
File sharing
Canned responses
Contact form
Customer portal
Livechat
Visitors details
Javascript integration
Chat trigger
Live chat Web SDK-
Message Sneak-peek
Live translate
Chat transcript
Customization
Co Browsing
Multisite
Video and audio calls
Speed Impact--
Branding removal
Multilingual
Chatbot
Chatbot builder
Draft scenarios
Input fields
Keyword intents
Condition blocks
Chatbot API
Campaigns
Targeting options
Dynamic data
Email & Chat sequences
Templates
Knowledge base
Knowledge base
Web SDK
Password protected
Multilingual
Personalization
Custom domain name
Contact management
User profile
Advanced filters
Tags & Segments
CRM integrations
Zapier Integration
Contact import
User activity
See detailed pricingLearn moreLearn more
comparison-competitor-crisp-product

Crisp, the fast-growing customer experience software

Crisp makes it easy for businesses around the world to improve customer experience on both mobile and desktop. Thanks to Crisp's all-in-one multichannel platform, our solution allows companies to centralize more than 10 channels in one inbox. WhatsApp, Messenger, Emails, Live chat, Phone calls or even Viber or Line are available straight from one unified inbox.

More than channels, Crisp lets you gather your teams around the inbox to improve collaboration and reduce the time to resolution of each conversation. Combined with data accessible at your fingertips, Crisp helps you to personalize each interaction on every channel to build the best customer experience possible.

Looking to connect Crisp to other tools you love? No problem! Crisp offers many integrations with leading tools of the industry so you can get started with Crisp. Make your data flow seamlessly between multiple environments in a few clicks.

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What is Zendesk?

The company prides itself on building software that offers the best customer experiences. Zendesk stimulates business growth and helps companies to support customers across all channels. The customer service platform helps businesses to personalize users' experiences to deliver excellent customer service. Founded by Mikkel Svane, Alexander Aghassipour, and Morten Primdahl in 2007, the company has now customers around the world and defines itself as the world leader in the ticketing system industry.

The company helps answer customers' questions and renders meaningful conversations irrespective of the buyer's journey. With numerous features such as a ticketing system, a CRM or a knowledge base software, customer service software helps companies around the world.

In terms of competitors, it is common to cite Crisp, Freshworks, Gorgias or Intercom as the main Zendesk competitors.

Access a detailed comparison between Crisp and Zendesk

comparison-competitor-shopify-inbox-product

What is Shopify Inbox?

Shopify Inbox is a shared inbox and support tool that helps businesses communicate with their customers. The founder of Shopify Inbox is Shopify Inc., and it was created in 2015. As of 2019, Shopify Inbox has over 1,000 customers.

Businesses of all sizes use Shopify Inbox, including small businesses, medium businesses, and enterprise businesses. Shopify Inbox's competitors include Zendesk, Freshchat, Intercom, or Crisp.

Access a detailed comparison between Crisp and Shopify Inbox

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Ready to improve your customer experience?