Discover how Zendesk compare with Gorgias

Crisp, the fast-growing customer experience software

Crisp makes it easy for businesses around the world to improve customer experience on both mobile and desktop. Thanks to Crisp's all-in-one multichannel platform, our solution allows companies to centralize more than 10 channels in one inbox. WhatsApp, Messenger, Emails, Live chat, Phone calls or even Viber or Line are available straight from one unified inbox.

More than channels, Crisp lets you gather your teams around the inbox to improve collaboration and reduce the time to resolution of each conversation. Combined with data accessible at your fingertips, Crisp helps you to personalize each interaction on every channel to build the best customer experience possible.

Looking to connect Crisp to other tools you love? No problem! Crisp offers many integrations with leading tools of the industry so you can get started with Crisp. Make your data flow seamlessly between multiple environments in a few clicks.

What is Zendesk?

The company prides itself on building software that offers the best customer experiences. Zendesk stimulates business growth and helps companies to support customers across all channels. The customer service platform helps businesses to personalize users' experiences to deliver excellent customer service. Founded by Mikkel Svane, Alexander Aghassipour, and Morten Primdahl in 2007, the company has now customers around the world and defines itself as the world leader in the ticketing system industry.

The company helps answer customers' questions and renders meaningful conversations irrespective of the buyer's journey. With numerous features such as a ticketing system, a CRM or a knowledge base software, customer service software helps companies around the world.

In terms of competitors, it is common to cite Crisp, Freshworks, Gorgias or Intercom as the main Zendesk competitors.

Access a detailed comparison between Crisp and Zendesk

What is Gorgias?

The company aims to empower Shopify, BigCommerce, WooCommerce or Prestashop and Adobe Commerce (Magento) e-commerce businesses with a top-notch help desk platform. The platform unlocks e-commerce data through dedicated integrations to allow any customer service reps to offer contextualized and personalized help at any step of the buyer's journey. The customer support platform for e-commerce gives a holistic view of customers in one central inbox and also syncs all businesses' support tickets with Magento, Shopify or BigCommerce data.

Founded in 2015 by Romain Lapeyre and his CTO Plugara, Gorgias has since benefited online merchants to improve their customer support and encourage online merchants to leverage exceptional customer experiences to drive sales.

Among the most notorious competitors, it is common to cite eDesk, Zendesk, Crisp or ReAmaze.

Access a detailed comparison between Crisp and Gorgias