Discover how Intercom compare with Zendesk
What is the best software for your business? Looking to compare Intercom with Zendesk? Enjoy a detailed comparison of Intercom vs Zendesk.
14 days free trial — No commitment
Discover how Intercom compare with Zendesk
Enjoy a detailed comparison table about features and pricing
- Highest Plan$139/mo/seat
- Chat Seat Included1
- Additional seat$139/mo
- Contacts-
- Annual billing for 20 users$33,360
- Highest Planfrom $215/mo/agent
- Chat Seat Included1
- Additional seatfrom $215/mo/agent
- ContactsUnlimited
- Annual billing for 20 users$51,600
| Intercom | Zendesk | |
|---|---|---|
| Pricing | ||
| Highest Plan | $139/mo/seat | from $215/mo/agent |
| Chat Seat Included | 1 | 1 |
| Additional seat | $139/mo | from $215/mo/agent |
| Contacts | - | Unlimited |
| Annual billing for 20 users | $33,360 | $51,600 |
| Shared Inbox | ||
| Cloud-Hosted | ||
| Mobile Apps | ||
| Desktop Apps | ||
| Customers' ratings | ||
| Routing rules | ||
| Facebook, Twitter, Instagram, Email & WhatsApp | ||
| Private notes & mentions | ||
| Reminders | ||
| API | ||
| Visitor Banning | ||
| File sharing | ||
| Canned responses | ||
| Contact form | ||
| Customer portal | ||
| Livechat | ||
| Visitors details | ||
| Javascript integration | ||
| Chat trigger | ||
| Live chat Web SDK | - | |
| Message Sneak-peek | ||
| Live translate | ||
| Chat transcript | ||
| Customization | ||
| Co Browsing | ||
| Multisite | ||
| Video and audio calls | ||
| Speed Impact | 1.6s | - |
| Branding removal | ||
| Multilingual | ||
| Chatbot | ||
| Chatbot builder | ||
| Draft scenarios | ||
| Input fields | ||
| Keyword intents | ||
| Condition blocks | ||
| Chatbot API | ||
| Campaigns | ||
| Targeting options | ||
| Dynamic data | ||
| Email & Chat sequences | ||
| Templates | ||
| Knowledge base | ||
| Knowledge base | ||
| Web SDK | ||
| Password protected | ||
| Multilingual | ||
| Personalization | ||
| Custom domain name | ||
| Contact management | ||
| User profile | ||
| Advanced filters | ||
| Tags & Segments | ||
| CRM integrations | ||
| Zapier Integration | ||
| Contact import | ||
| User activity | ||
| See detailed pricing | Learn more | Learn more |
Crisp, the fast-growing customer experience software
Crisp is a really good alternative when you compare customer experience platforms like Intercom and Zendesk. This enables companies to offer a real multichannel customer support system that is easy, modern, and—most of all—productive. At the core of Crisp is an intuitive chat platform that allows for effortless use by support teams and customers alike. Its strong point is that it remains simple without losing out on features, for instance, co-browsing and shared inboxes, and collaborative tools. While Intercom and Zendesk provide advanced customer support tools, Crisp brings a more user-friendly and cost-effective solution—especially interesting for small to medium businesses that want to enhance the customer experience without being caught up in too much complexity.
What is Intercom?
Intercom was founded in 2011 by four co-founders and is today credited with enabling companies to scale customer communication using an omnichannel messenger, marketing automation, and analytics. Many users like it mainly because of the feature of real-time messaging and the ability to create a unified inbox for support teams. And a personalized type of communication with customers is ensured with Intercom. But some users find it quite expensive when scaling features. Also, Zendesk is somewhat a direct competitor to Intercom, while providing more of a traditional approach with advanced ticketing, the smooth interface of a live chat by Intercom is more appealing to users who are seeking conversational customer support.
Access a detailed comparison between Crisp and Intercom
What is Zendesk?
Founded in 2007 by three Danish entrepreneurs in Copenhagen, Zendesk is best known for its full-featured ticketing system that easily and effectively integrates between several communication channels, together with the automations. Perfect for big companies with structured workflows, reporting tools, and scalable support solutions. Users love Zendesk's capacity in streamlining the support of a customer over different platforms, making it easier for the user to manage huge query volumes. Some find its user interface a bit dated compared to Intercom. The features of both platforms are strong: Zendesk excels at automation and ticketing in more complicated service environments, while Intercom is strong on the conversational interface side.
Access a detailed comparison between Crisp and Zendesk
More competitors
