How can I use Gemini for customer service?

With Crisp, Gemini can support both your customers and your team. Use it on the front line to answer repetitive or detailed questions, or as an AI Copilot inside the shared inbox to draft replies, summarize conversations, and help agents resolve more complex cases. Crisp provides the knowledge, customer context, workflows, routing, channels, and human handoff around the model.

Can Gemini answer using my company knowledge?

Your knowledge base can be one of several sources used to ground Gemini’s answers. Crisp can also connect your website, saved replies, uploaded files, conversation history, and supported third-party tools. Combining several trusted sources gives Gemini a more complete view of your business and helps improve the relevance and consistency of its replies.

When should Gemini transfer a conversation to a human?

You can define escalation paths for payment issues, sensitive account changes, legal requests, negative sentiment, VIP customers, low-confidence answers, or anyone who asks to speak with a person. When a teammate takes over, the customer profile and complete conversation history remain available in the same Crisp thread.

Which channels can Gemini support in Crisp?

Gemini can support conversations across website chat, WhatsApp, Instagram, Messenger, email, SMS, Telegram, Line, and Viber. Your knowledge, workflows, customer context, routing rules, and human handoffs remain centralized in one Crisp workspace.

Can support teams use Gemini as an AI Copilot?

Yes. Gemini can assist support agents directly inside the Crisp inbox using the same company knowledge and conversation context available to the front-line AI Agent. It can draft replies, summarize long conversations, surface relevant information, and help prepare complex cases for resolution or handoff.

How do I keep Gemini under control?

Crisp lets you decide where Gemini participates, which knowledge sources it can use, and which requests should follow a scripted workflow or be handed to a person. Your team can review conversations, refine escalation rules, and keep sensitive or high-judgment topics in human hands.

What other AI models can I use in Crisp?

Besides Gemini, Crisp also supports ChatGPT, Claude, Mistral, and Crisp self-hosted models. You can choose the model that fits your requirements without rebuilding your customer channels, knowledge sources, or support workflows.

Gemini

Bring Gemini to every layer of your customer service

Use Gemini on the front line to answer customers across chat, messaging, and email, and inside the Crisp support inbox to help your team draft replies, summarize conversations, and resolve complex cases faster.

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14 days free trial — All Crisp features — No card required

Give customers more accurate answers
Gemini uses your business context to provide clearer, more relevant responses to product, policy, and account questions, reducing vague answers and unnecessary back-and-forth.
Resolve more conversations without losing control
Choose Gemini for repetitive, low-value support tickets, embed it through your custom workflows chatbot scenarios while Crisp keeps your channels, knowledge, routing, workflows, and inbox independent from the model provider.
Deliver consistent support everywhere
Give customers the same quality of support across chat, messaging, and email, while keeping every AI and human interaction connected in one shared inbox.

Gemini provides the intelligence. Crisp makes it operational.

A model-generated answer is only one part of customer service. Crisp connects Gemini to trusted business knowledge, customer and conversation context, no-code workflows, messaging channels, routing rules, human handoff, and analytics. Your team decides where Gemini participates and analyze each and every answer to build an always-improving customer service experience.

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Beyond the wrapper

Go beyond a simple Gemini wrapper with an AI agent trained on your business

Connect multiple data sources to train a custom AI model

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Answers Snippets

Made to train the AI on everything that is not accessible publicly. It is the perfect feature to improve your AI on a weekly basis after analyzing what went wrong. Accessible through Q&A format, companies can add up to 1000 letters for each questions and answer, in a multilingual format.

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Knowledge Base

Made to leverage your help articles maintained and published within your Crisp Workspaces, it's the most efficient form of data training as the content is reindexed automatically after each article's update.

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ai-train-features-knowledge-illustration

Website Crawl

Made to take advantage of the existing content published on companies' websites, Crisp's content scraper helps you to train an AI on your web content such as blogs or marketing website.

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Conversations' history

Made to improve AI's knowledge about your business, conversations' are the hidden gems of your Crisp helpdesk. Willing to switch from another provider? Make sure to transfer them too.

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File Importer

Upload any file, from PDFs to CSVs, and turn internal docs into AI-ready knowledge your team and customers can use instantly.

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Automate the routine, keep judgment in human hands

Let AI Support Chatbot handle repetitive questions, product explanations, policy requests, onboarding guidance, and other conversations that benefit from additional context. Build escalation paths for billing disputes, account access, negative sentiment, VIP customers, low-confidence answers, or an explicit request for a person.

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Help anyone in your team resolve conversations faster with an AI-powered co-pilot

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Use Gemini only where it adds value

With Crisp's no-code workflow builder, support teams can embed their most unique playbook deep in the support experience while switching back to conversational AI when required. Either for qualification, routing, data collection, business hours, account checks, and API calls, these can all fit into scripted workflows when the conversation requires less flexible language understanding.

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Measure the performance of your AI-powered customer support

Track containment, first-response time, CSAT, escalation rate, and conversation volume alongside your human support metrics. Review where your AI chatbot for customer support performs well, where agents repeatedly intervene, and which knowledge sources or workflows should be improved through a modern set of KPIs.

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Explore our omnichannel chatbot solution

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Crisp is not just offering a Gemini-powered support experience, discover all the features offered by our all-in-one business messaging solution

Frequently Asked Questions

How can I use Gemini for customer service?
With Crisp, Gemini can support both your customers and your team. Use it on the front line to answer repetitive or detailed questions, or as an AI Copilot inside the shared inbox to draft replies, summarize conversations, and help agents resolve more complex cases. Crisp provides the knowledge, customer context, workflows, routing, channels, and human handoff around the model.
Can Gemini answer using my company knowledge?
Your knowledge base can be one of several sources used to ground Gemini’s answers. Crisp can also connect your website, saved replies, uploaded files, conversation history, and supported third-party tools. Combining several trusted sources gives Gemini a more complete view of your business and helps improve the relevance and consistency of its replies.
When should Gemini transfer a conversation to a human?
You can define escalation paths for payment issues, sensitive account changes, legal requests, negative sentiment, VIP customers, low-confidence answers, or anyone who asks to speak with a person. When a teammate takes over, the customer profile and complete conversation history remain available in the same Crisp thread.
Which channels can Gemini support in Crisp?
Gemini can support conversations across website chat, WhatsApp, Instagram, Messenger, email, SMS, Telegram, Line, and Viber. Your knowledge, workflows, customer context, routing rules, and human handoffs remain centralized in one Crisp workspace.
Can support teams use Gemini as an AI Copilot?
Yes. Gemini can assist support agents directly inside the Crisp inbox using the same company knowledge and conversation context available to the front-line AI Agent. It can draft replies, summarize long conversations, surface relevant information, and help prepare complex cases for resolution or handoff.
How do I keep Gemini under control?
Crisp lets you decide where Gemini participates, which knowledge sources it can use, and which requests should follow a scripted workflow or be handed to a person. Your team can review conversations, refine escalation rules, and keep sensitive or high-judgment topics in human hands.
What other AI models can I use in Crisp?
Besides Gemini, Crisp also supports ChatGPT, Claude, Mistral, and Crisp self-hosted models. You can choose the model that fits your requirements without rebuilding your customer channels, knowledge sources, or support workflows.

10,000 brands are already using Crisp to improve their customer experience. See their testimonials!

Emma

Evaluated over 20 products, and Crisp came out on top

Chris Sees

Hoxton Mix

Crisp has been amazing and the first thing that really attracted me to, as a techy, was the size of the chat widget.

Edoardo Moreni

Emma

We chose Crisp from the begining because of its flexibility and level of automations it allowed.

We really enjoy being able to play with the possibility of the api, so much that it has become a mini-backoffice for us.

Hoxton Mix

Crisp is probably one of my favorite part of my business. It's just so good.

Reedsy

Emmanuel Nataf

Reedsy

Crisp has become a central asset for Reedsy, empowering the team to provide fast, personalized responses and make customer support more effective through AI-powered solutions.

Discover other features our chatbot offers

ChatGPT Customer Service Chatbot
Connect ChatGPT to your AI support chatbot and the Crisp inbox to resolve repetitive questions across every channel. When a conversation needs human judgment, hand it to your team with the full context intact.
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Claude AI Customer Service Chatbot
Set Claude as the default AI for your customer support platform, not just your support chatbot. Let it resolve questions on the front line across chat, messaging, and email, while assisting your team as an AI copilot that drafts replies, summarizes conversations, and helps resolve complex cases faster.
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Crisp Private AI
Crisp hosts and operates the model on its own infrastructure, so customer conversations are not sent to external model providers such as OpenAI, Anthropic, or Google. Keep your existing channels, knowledge, workflows, shared inbox, and human support operations while gaining a more controlled AI layer.
Learn more

Mistral AI Customer Service Chatbot
Connect Mistral to Crisp to answer tickets on the front line across website chat, WhatsApp, Instagram, and email, and inside the Crisp support inbox to help your team draft replies, summarize conversations, and resolve complex cases faster.
Learn more