ClaudeYour Personalized Claude Customer Service AI Chatbot
Set Claude as the default AI for your customer support platform, not just your support chatbot. Let it resolve questions on the front line across chat, messaging, and email, while assisting your team as an AI copilot that drafts replies, summarizes conversations, and helps resolve complex cases faster.
14 days free trial — All Crisp features — No card required
Business context for detailed questions
Connect your website, knowledge base, answer snippets, files, and third-party tools to enable Claude to answer detailed product, customer, and policy questions with the context your customers expect.
Clear boundaries around automation
Use Crisp workflows to apply your customer support playbooks through either agentic experiences or scripted workflows: request more information, step aside, or route billing, legal, account-access, and low-confidence cases to the right teammate.
Embedded wherever support happens
Reuse the same Claude customer-service workflows across website chat, WhatsApp, Instagram, Messenger, and email while keeping every conversation visible in Crisp.
Give Your AI Customer Service Chatbot
With Claude connected to your AI support agent, it can generate a detailed answer, but customer service requires more than a model response. Crisp not only connects to Claude AI but also brings in your trusted business knowledge, customer data and conversation context, no-code workflows, messaging channels, routing rules, human handoff, and analytics. Your team controls where Claude participates and can review every conversation, resulting in complete trust in the AI support experience.
Go beyond a simple Claude wrapper with an AI agent trained on your business
Answers Snippets
Made to train the AI on everything that is not accessible publicly. It is the perfect feature to improve your AI on a weekly basis after analyzing what went wrong. Accessible through Q&A format, companies can add up to 1000 letters for each questions and answer, in a multilingual format.
Automate detailed answers, escalate when judgment matters
Use your AI chatbot connected to Claude AI for product explanations, policy questions, onboarding guidance, multilingual FAQs, pre-sales qualification, and other conversations that benefit from additional context. Build escalation paths for payments, legal requests, sensitive account changes, negative sentiment, VIP customers, or an explicit request for a person.
Bring AI to your most unique customer-service playbooks
Leverage the Crisp no-code workflow builder to craft the unique experience your customers deserve. Your Claude AI Support Chatbot can step in at any time in your scripted workflow: after qualification, during off-hours, for selected customer segments, or when a scripted workflow reaches a detailed question. Combine model-generated support answers with predictable steps for routing, data collection, account checks, API calls, and agent assignment.
I’ll analyze the conversation history, classify recurring topics, and compare them with your helpdesk coverage.
CrispLet Claude understand and act on your support data
The Crisp MCP server gives Claude structured access to supported conversations, contacts, workspace information, and helpdesk content. It can summarize recent exchanges, analyze support quality, identify recurring issues, review customer history, enrich CRM profiles, and help maintain helpdesk content while Crisp remains the system of record.
Review where Your AI Customer Service Agent helps and where your team should step in
Track containment, first-response time, CSAT, escalation rate, and conversation volume alongside your human support metrics. Combined with observability features and AI Suggestions, your team has everything it needs to build an AI support experience that continuously improves.
Crisp is not just offering a Claude AI customer-service chatbot, discover all the features offered by our all-in-one business messaging solution
Frequently Asked Questions
- How can I use Claude AI for my customer service?
- Can a Claude AI Support Agent answer from my company knowledge base?
- When should you escalate a conversation to a human?
- Which customer-service channels can the AI agent for customer service in Crisp support?
- Can support team members use an AI Assistant for customer service in the support software?
- What other AI models can I use in Crisp?
- What can Claude do with the Crisp MCP server?
10,000 brands are already using Crisp to improve their customer experience. See their testimonials!
Emma
Crisp has been amazing and the first thing that really attracted me to, as a techy, was the size of the chat widget.
We chose Crisp from the begining because of its flexibility and level of automations it allowed.
We really enjoy being able to play with the possibility of the api, so much that it has become a mini-backoffice for us.
Hoxton Mix
Reedsy
Crisp has become a central asset for Reedsy, empowering the team to provide fast, personalized responses and make customer support more effective through AI-powered solutions.
Discover other features our chatbot offers
ChatGPT Customer Service Chatbot
Connect ChatGPT to your AI support chatbot and the Crisp inbox to resolve repetitive questions across every channel. When a conversation needs human judgment, hand it to your team with the full context intact.
Learn moreCrisp Private AI
Crisp hosts and operates the model on its own infrastructure, so customer conversations are not sent to external model providers such as OpenAI, Anthropic, or Google. Keep your existing channels, knowledge, workflows, shared inbox, and human support operations while gaining a more controlled AI layer.
Learn moreGemini AI for Customer Service
Use Gemini on the front line to answer customers across chat, messaging, and email, and inside the Crisp support inbox to help your team draft replies, summarize conversations, and resolve complex cases faster.
Learn more
ChatGPT Customer Service Chatbot
Connect ChatGPT to your AI support chatbot and the Crisp inbox to resolve repetitive questions across every channel. When a conversation needs human judgment, hand it to your team with the full context intact.
Crisp Private AI
Crisp hosts and operates the model on its own infrastructure, so customer conversations are not sent to external model providers such as OpenAI, Anthropic, or Google. Keep your existing channels, knowledge, workflows, shared inbox, and human support operations while gaining a more controlled AI layer.
Gemini AI for Customer Service
Use Gemini on the front line to answer customers across chat, messaging, and email, and inside the Crisp support inbox to help your team draft replies, summarize conversations, and resolve complex cases faster.
Mistral AI Customer Service Chatbot
Learn moreConnect Mistral to Crisp to answer tickets on the front line across website chat, WhatsApp, Instagram, and email, and inside the Crisp support inbox to help your team draft replies, summarize conversations, and resolve complex cases faster.
