How can I use ChatGPT for customer service?

With Crisp, you can connect your customer channels and knowledge sources and add ChatGPT to support your teams and customers through an AI Copilot available in the support inbox, but also on the front line, answering repetitive tickets around the clock while your team keeps control of complex cases, which are directly escalated to the shared inbox.

Can ChatGPT answer from my company knowledge base?

Yes. Crisp grounds your AI support bot in the sources you choose, including your website, Crisp knowledge base, answer snippets, uploaded files, and conversation history. Combined with ChatGPT, this provides the business context it needs to deliver more accurate and consistent customer-service answers, along with the computing power and effectiveness offered by OpenAI.

When should the AI chatbot escalate a conversation to a human?

You can define escalation rules for sensitive account changes, billing disputes, legal requests, VIP customers, low-confidence replies, or any customer who asks for a person directly in your AI chatbot settings. The support operator receives the complete conversation history in Crisp, so the customer does not have to repeat the issue.

Which customer-service channels can ChatGPT support in Crisp?

A ChatGPT-powered Crisp AI chatbot can answer on website chat, WhatsApp, Instagram, Messenger, email, SMS, Telegram, Line, and Viber. Your scenarios, customer context, and human handoff remain centralized in the same Crisp workspace, leveraging everything a support team needs: routing rules, assignment rules, a team inbox, and third-party integrations.

Is it safe to use ChatGPT for customer conversations?

Through Crisp, customer data is securely processed and stored, and inputs and outputs sent through OpenAI’s business services and API are not used to train its models by default. When using ChatGPT through Crisp, eligible customers can choose whether OpenAI processes and stores the relevant data in Europe or the United States. Crisp also lets you control the knowledge sources, automated workflows, and escalation rules used for customer-facing replies, while keeping sensitive or high-judgment topics in human hands.

What other AI models can I use in Crisp?

Besides ChatGPT, Crisp also integrates with Claude, Mistral, Gemini, and Crisp self-hosted models. You can choose the GenAI engine that best fits your customer-service requirements without rebuilding your channels or support workflows.

ChatGPT

Turn ChatGPT into a customer service agent trained on your business

Connect ChatGPT to your AI support chatbot and the Crisp inbox to resolve repetitive questions across every channel. When a conversation needs human judgment, hand it to your team with the full context intact.

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Answers grounded in your business
Connect your website, knowledge base, saved replies, files, and past conversations. Crisp combines ChatGPT and its own internal solutions to generate more accurate, consistent answers instead of relying on generic knowledge alone.
Automation with human judgment built in
Let Hugo, Crisp's AI Agent, connect to ChatGPT and handle repetitive customer-service requests, then escalate billing disputes, sensitive issues, VIP conversations, and low-confidence answers to the right teammate with the full context preserved.
One trained agent across every channel
Reuse the same ChatGPT customer-service workflows across website chat, WhatsApp, Instagram, Messenger, and email while keeping every conversation visible in Crisp.

Turn ChatGPT into a complete AI customer service system

Crisp gives it everything required to deliver customer service: trusted business knowledge, customer and conversation context, no-code workflows, channel delivery, routing, safeguards, human handoff, and analytics. Instead of operating as a disconnected chat window, ChatGPT becomes part of a support system your team can control, monitor, and improve.

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Beyond the wrapper

Go beyond a simple ChatGPT wrapper with an AI agent trained on your business

Connect multiple data sources to train a custom AI model

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Answers Snippets

Made to train the AI on everything that is not accessible publicly. It is the perfect feature to improve your AI on a weekly basis after analyzing what went wrong. Accessible through Q&A format, companies can add up to 1000 letters for each questions and answer, in a multilingual format.

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Knowledge Base

Made to leverage your help articles maintained and published within your Crisp Workspaces, it's the most efficient form of data training as the content is reindexed automatically after each article's update.

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ai-train-features-knowledge-illustration

Website Crawl

Made to take advantage of the existing content published on companies' websites, Crisp's content scraper helps you to train an AI on your web content such as blogs or marketing website.

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Conversations' history

Made to improve AI's knowledge about your business, conversations' are the hidden gems of your Crisp helpdesk. Willing to switch from another provider? Make sure to transfer them too.

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File Importer

Upload any file, from PDFs to CSVs, and turn internal docs into AI-ready knowledge your team and customers can use instantly.

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Automate the routine, escalate tickets when judgment matters

Most customer-service conversations are repetitive, but some require judgment. Build custom escalation paths related to your unique playbooks—for example, payment issues, account access, negative sentiment, VIP customers, or an explicit request for a person. Your team enters the same Crisp thread with the customer profile and every previous AI reply already visible.

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Help anyone in your team resolve conversations faster with an AI-powered co-pilot

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Not all business workflows require artificial intelligence

Not every support request needs an AI-generated answer. Use Crisp’s no-code builder to create predictable workflows for qualification, routing, data collection, account checks, API calls, or any sequence that follows your own playbooks and business rules. When the scripted path reaches a question that requires more flexibility, context, or judgment, bring your customer service chatbot back into the conversation to continue the exchange.

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Turn every AI conversation into an opportunity to improve

Review AI conversations and track containment, first-response time, CSAT, escalation rate, and conversation volume alongside your human support metrics. Identify which topics your support chatbot resolves well, where agents repeatedly intervene, and which knowledge sources need improvement.

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Explore our omnichannel chatbot solution

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Crisp is not just offering a ChatGPT customer-service chatbot, discover all the features offered by our all-in-one business messaging solution

Frequently Asked Questions

How can I use ChatGPT for customer service?
With Crisp, you can connect your customer channels and knowledge sources and add ChatGPT to support your teams and customers through an AI Copilot available in the support inbox, but also on the front line, answering repetitive tickets around the clock while your team keeps control of complex cases, which are directly escalated to the shared inbox.
Can ChatGPT answer from my company knowledge base?
Yes. Crisp grounds your AI support bot in the sources you choose, including your website, Crisp knowledge base, answer snippets, uploaded files, and conversation history. Combined with ChatGPT, this provides the business context it needs to deliver more accurate and consistent customer-service answers, along with the computing power and effectiveness offered by OpenAI.
When should the AI chatbot escalate a conversation to a human?
You can define escalation rules for sensitive account changes, billing disputes, legal requests, VIP customers, low-confidence replies, or any customer who asks for a person directly in your AI chatbot settings. The support operator receives the complete conversation history in Crisp, so the customer does not have to repeat the issue.
Which customer-service channels can ChatGPT support in Crisp?
A ChatGPT-powered Crisp AI chatbot can answer on website chat, WhatsApp, Instagram, Messenger, email, SMS, Telegram, Line, and Viber. Your scenarios, customer context, and human handoff remain centralized in the same Crisp workspace, leveraging everything a support team needs: routing rules, assignment rules, a team inbox, and third-party integrations.
Is it safe to use ChatGPT for customer conversations?
Through Crisp, customer data is securely processed and stored, and inputs and outputs sent through OpenAI’s business services and API are not used to train its models by default. When using ChatGPT through Crisp, eligible customers can choose whether OpenAI processes and stores the relevant data in Europe or the United States. Crisp also lets you control the knowledge sources, automated workflows, and escalation rules used for customer-facing replies, while keeping sensitive or high-judgment topics in human hands.
What other AI models can I use in Crisp?
Besides ChatGPT, Crisp also integrates with Claude, Mistral, Gemini, and Crisp self-hosted models. You can choose the GenAI engine that best fits your customer-service requirements without rebuilding your channels or support workflows.

10,000 brands are already using Crisp to improve their customer experience. See their testimonials!

Emma

Evaluated over 20 products, and Crisp came out on top

Chris Sees

Hoxton Mix

Crisp has been amazing and the first thing that really attracted me to, as a techy, was the size of the chat widget.

Edoardo Moreni

Emma

We chose Crisp from the begining because of its flexibility and level of automations it allowed.

We really enjoy being able to play with the possibility of the api, so much that it has become a mini-backoffice for us.

Hoxton Mix

Crisp is probably one of my favorite part of my business. It's just so good.

Reedsy

Emmanuel Nataf

Reedsy

Crisp has become a central asset for Reedsy, empowering the team to provide fast, personalized responses and make customer support more effective through AI-powered solutions.

Discover other features our chatbot offers

Claude AI Customer Service Chatbot
Set Claude as the default AI for your customer support platform, not just your support chatbot. Let it resolve questions on the front line across chat, messaging, and email, while assisting your team as an AI copilot that drafts replies, summarizes conversations, and helps resolve complex cases faster.
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Crisp Private AI
Crisp hosts and operates the model on its own infrastructure, so customer conversations are not sent to external model providers such as OpenAI, Anthropic, or Google. Keep your existing channels, knowledge, workflows, shared inbox, and human support operations while gaining a more controlled AI layer.
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Gemini AI for Customer Service
Use Gemini on the front line to answer customers across chat, messaging, and email, and inside the Crisp support inbox to help your team draft replies, summarize conversations, and resolve complex cases faster.
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Mistral AI Customer Service Chatbot
Connect Mistral to Crisp to answer tickets on the front line across website chat, WhatsApp, Instagram, and email, and inside the Crisp support inbox to help your team draft replies, summarize conversations, and resolve complex cases faster.
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