Crisp Self Hosted ModelsBring a private AI model to every layer of your customer service
Crisp hosts and operates the model on its own infrastructure, so customer conversations are not sent to external model providers such as OpenAI, Anthropic, or Google. Keep your existing channels, knowledge, workflows, shared inbox, and human support operations while gaining a more controlled AI layer.
14 days free trial — All Crisp features — No card required
Keep sensitive conversations inside Crisp
Customer prompts and conversations stay within Crisp infrastructure instead of being sent to an external inference provider. This reduces third-party exposure and gives your organization tighter control over how support data is processed.
Make security reviews easier to complete
Give legal, procurement, and compliance teams clear answers on data residency, retention, subprocessors, and certifications. Reduce back-and-forth during vendor assessments and move regulated AI projects forward faster.
Strengthen your AI strategy without disrupting support
Change the model behind your AI experience without rebuilding channels, knowledge sources, routing rules, macros, or escalation paths. Your team keeps the same workflows while your infrastructure evolves.
A private AI model is not a support product
Anyone can host a model and run it over its customer support system. Crisp connects private inference to your approved knowledge, customer and conversation context, every channel, a no-code workflow builder to embed your own playbooks, routing rules, human handoff, and reporting. You decide where AI participates. You see every conversation it touched.
Connect multiple data sources to train a custom AI model
Ship it without starting an ML project
Crisp handles the hosting, the serving, the scaling, the model updates but also the entire customer support software. Your support team configures AI behavior in the same tool they spend their day answering customers. No GPU procurement, no model-serving stack, no MLOps hire.
Crisp is not just offering a private AI for customer service, discover all the features offered by our all-in-one business messaging solution
Frequently Asked Questions
- Where exactly is the model hosted?
- Which model do you run?
- Do you train on our conversations?
- How long is our data kept, and where?
- Who is this built for?
- Can it use our own knowledge?
- Does it work across all our channels?
- Can we control which conversations AI handles?
- Can we still use ChatGPT, Claude, Gemini, or Mistral?
- What about the EU AI Act?
10,000 brands are already using Crisp to improve their customer experience. See their testimonials!
Emma
Crisp has been amazing and the first thing that really attracted me to, as a techy, was the size of the chat widget.
We chose Crisp from the begining because of its flexibility and level of automations it allowed.
We really enjoy being able to play with the possibility of the api, so much that it has become a mini-backoffice for us.
Hoxton Mix
Reedsy
Crisp has become a central asset for Reedsy, empowering the team to provide fast, personalized responses and make customer support more effective through AI-powered solutions.
Discover other features our chatbot offers
ChatGPT Customer Service Chatbot
Connect ChatGPT to your AI support chatbot and the Crisp inbox to resolve repetitive questions across every channel. When a conversation needs human judgment, hand it to your team with the full context intact.
Learn moreClaude AI Customer Service Chatbot
Set Claude as the default AI for your customer support platform, not just your support chatbot. Let it resolve questions on the front line across chat, messaging, and email, while assisting your team as an AI copilot that drafts replies, summarizes conversations, and helps resolve complex cases faster.
Learn moreGemini AI for Customer Service
Use Gemini on the front line to answer customers across chat, messaging, and email, and inside the Crisp support inbox to help your team draft replies, summarize conversations, and resolve complex cases faster.
Learn more
ChatGPT Customer Service Chatbot
Connect ChatGPT to your AI support chatbot and the Crisp inbox to resolve repetitive questions across every channel. When a conversation needs human judgment, hand it to your team with the full context intact.
Claude AI Customer Service Chatbot
Set Claude as the default AI for your customer support platform, not just your support chatbot. Let it resolve questions on the front line across chat, messaging, and email, while assisting your team as an AI copilot that drafts replies, summarizes conversations, and helps resolve complex cases faster.
Gemini AI for Customer Service
Use Gemini on the front line to answer customers across chat, messaging, and email, and inside the Crisp support inbox to help your team draft replies, summarize conversations, and resolve complex cases faster.
Mistral AI Customer Service Chatbot
Learn moreConnect Mistral to Crisp to answer tickets on the front line across website chat, WhatsApp, Instagram, and email, and inside the Crisp support inbox to help your team draft replies, summarize conversations, and resolve complex cases faster.
