New Features

WhatsApp Business is now free for customer service conversations 💬

Since a few months now, WhatsApp Business made changes on its pricing policy and now offers an unlimited number of free conversations for customer service conversations.

What are you waiting to get started with WhatsApp as a support channel?

Connect WhatsApp Business to my Crisp Workspace →

Leverage event data all around your automated campaigns 🎪

Pushing events to a user profile and triggering automated campaigns has been largely improved!

You can now leverage event payload to personalize automated campaigns.

Whether it is through chat or emails, event data can now be embedded dynamically into your campaign’s body and subject. Event data can also be used in campaign filters!

Setup an automated campaign today →

Total privacy mode has been added to your chatbox 🔒

You can now enable a chatbox mode that is not using any cookie to make your chatbox 100% compliant with any data privacy law all over the world. And guess what? It doesn’t change a thing on our website chat widget behavior.

Apply TotalPrivacy to my chatbox settings →

Dark mode is now available to all our customers 🖤

It’s finally there. Enable Crisp dark mode from your workspace settings.

Enable Dark Mode →

Set automated rules to route conversations based on pre-defined data 🛣️

Forget about the bot builder to route conversations out of custom data, message’s body or message’s origin.

With our new triage feature, you can set rules that will block incoming messages, set segments or custom data based on multiple use-cases.

Create product tours from your Crisp Workspace 📍

Built by Jimo, a 3rd party app, Crisp customers can now build personalized onboarding, product tours and assistance to boost conversion, increase retention, and reduce support tickets.

Create my first product tours →

Generate Knowledge base articles from your conversations 📚

The intelligent system built by a 3rd party app analyzes all your customer conversations to automatically suggest and update FAQs. By considering both past-generated and existing FAQs in your knowledge base, it ensures your help desk always has the most relevant and up-to-date information. This feature saves your team valuable time and improves customer satisfaction by enabling self-service for common queries.

Enable Help Desk Hero →

Deal with phone calls straight from your Crisp Workspace 📞

Through the 3rd party plugin built by Krisp Call, you can now deal with your phone calls right from your Crisp Workspace and benefit from all the amazing features available.

Deal with phone calls in my Crisp Workspace →

Bug fixes & improvements 💪🏼

Inbox: Filters are now persisted per inbox and per workspace, no need to re-select your filter every-time
Inbox: Multiple widgets modals can now be opened at the same time (for example one from Aircall / Ringover + and one from your own internal widget)
Inbox: It is now possible to see if a message was not delivered by our systems to a channel
Inbox: It is now possible to see the Internet Service Provider of users next to their IP address
Inbox: You can now mark a conversation as spam and route the conversation to the spam folder
Inbox: MagicReply performance has been improved for “Expand” and “Fix Grammar” action
Knowledge Base & Campaigns: Images can now be resized right from the text editor
Analytics: Analytics performance have been improved when opened across several tabs
Analytics: A new chart “Conversations Per Response Origin” has been added to understand where does the first responses come from: Bot, auto-respond or operators
Analytics: it’s now possible to view values and percentages in bar and treemap charts
Analytics: Improvements have been brought to the analytics count conversations’ data
Email: Emailing reputation metrics have been updated to include the number of mails sent from your inbox being marked as spam
Shortcuts: Shortcuts are now automatically synced as a data source to train your custom AI Agent
Bot: Fetching sources from the bot perspective has been improved
Automations: Filtering options have been added to the web crawling feature for AI enrichment

Helpdesk Updates 📚

How to push user event programatically?
Want to get started with Crisp Campaigns? Make sure to read this article to push user event dynamically.
Read more →
How to connect Crisp and WhatsApp Business?
Want to connect Crisp with WhatsApp Business? Make sure to read this article.
Read more →
How to create shortcuts?
Want to make your teams more productive? Get started with templated messages, available from your Crisp Inbox.
Read more →
How to train an AI agent on custom data?
Want to teach an AI to speak and sound just like you do? Here is how you can upload data to train your own customized AI-powered virtual assistant.
Read more →

Product Webinar 👩‍🏫

Crisp Productivity Hack - Get to inbox 0

On March 13, 2025

The Crisp Inbox brings many features that can help your productivity reach new heights.

Through numerous tips and tricks shared by Camille and Romain, you'll understand everything you need to reach inbox 0 and increase drastically the average number of conversations handled by each agents.
Register online →

Data & CRM - Create unique experiences for each customers

On April 8, 2025

Data management lies at the heart of a good customer experience. From Crisp, there are many ways data can help teams boost the customer relationship.

Through a guided webinar, the team will show you how you can connect diverse data sources and leverage them to empower teams and customers for an ever-lasting relationship
Register online →

WhatsApp & customer support - Elevating customer support through messaging channels

On May 15, 2025

Support from social media channels and messaging apps tends to be more and more frequent.

Through tips and tips, the team at Crisp will share real use-case from Crisp customers that will try to give you inspiration toi get started too.

Expect feedback on productivity, engagement, automations and performance
Register online →

Analytics & Support ROI : Building impactful custom reports with Crisp

On June 3, 2025

Measuring the effectiveness of a customer support team is vital when it comes to measuring ROI. No matter the size, a support team has always important data to share among the company.

Through a guided webinar, the team will show you how you can build custom webinar and deep-dive into your data to build a powerful data-drive strategy, that fuels, not only your department but the entire company.
Register online →