May 2023 - Product Update

New Features

• Connect WooCommerce to your Crisp inbox 🤑
  After Shopify, we’re expanding our integrations to the WordPress ecosystem. WooCommerce is an e-commerce plugin for WordPress website and is the leading ecommerce CMS at the moment. Using Crisp Helpdesk for WooCommerce, you can view customers’ data right into Crisp and leverage the power of the Crisp platform to improve your customer’s experience.

  
  Connect Crisp with WooCommerce →

• Send audio messages from the Crisp Widget 🗣
  Audio messages are becoming more and more important in a large part of the world. To fit with this trend, we now allow users to send audio messages via our chatbox. Worried about scalability issues? Stay tuned, we might release a speech-to-text feature very soon.

  
  Discover the features available in the Pro Plan →

• WhatsApp Business Platform is getting rid of the 1000 free business-initiated conversations 💸
  Following price change applied by Meta starting the 1st of June, businesses have now to pay for each conversation they initiate outside of the 24-hours window. Previously, Meta offered 1000 user and business-initiated conversation for free. Business-initiated conversations are not free anymore. To prevent your WhatsApp conversation from stopping, contact the team at Crisp to add credits to your account.

  
  Contact Crisp team to add credits to the WhatsApp plugin →

• Connect multiple Instagram accounts to your one and only Crisp Workspace 👨‍👨‍👦
  From today, you can connect multiple Instagram accounts to one Crisp workspace and benefit from all the dedicated features for all of the accounts.

  
  Connect multiple Instagram account today →

• Brand new Pipedrive plugin has been released 📈
  We’ve released a brand new Pipedrive integration that goes way beyond contact synchronization: create, edit and access deals’ details from a conversation, change deal stage, set a deal as won or lost from Crisp… Give it a try!

  
  Connect Crisp and Pipedrive →

Bug fixes & improvements 💪🏼

• Inbox: Suggestions for segments and custom data are now commonized and consistent all around your Crisp Workspace
• Inbox: UI for audio recording has been improved and audio playback speed has been added to the Crisp Inbox
• Inbox: Crisp is now translated in Indonesian 🇮🇩
• Campaigns: You can now view the number of selected segments, clicking on it will cycle through them
• WooCommerce: The widget can now display customer orders even if the customer is not registered on the shops website

Helpdesk Updates 📚

• How to setup a custom SMTP using Amazon SES to improve email deliverability? 📬
  Want to improve email deliverability without overspending? Amazon SES is free and we’ve created a detailed guide that explains how to connect Amazon to Crisp.
  Get started today →

• What is the pricing for the WhatsApp Business platform? ⚠️
  Want to better understand what is the difference between user-initiated and business-initiated? We’ve added a detailed section ready to give you all the information you need.
  See more details on WhatsApp pricing →

• How to connect multiple Instagram account to Crisp? 🧐
  Need help to connect multiple Instagram accounts to your Crisp Inbox? Here is a guide that will help you to get it right.
  Connect accounts today →

Teasing next releases 💥

• New text editor for Inbox, Helpdesk and Campaigns
• New Chatbot builder UI
• New AI Product
• New Android SDK