This video is about canned messages. Templated answers help you and your team to be much more efficient while preserving mental bandwidth and brand voice.
Our article about formatting messages into Crisp isavailable here: https://help.crisp.chat/en/article/how-to-format-crisp-messages-ocvf0j/
In this video, you'll find how you can add links and images to your canned messages using Crisp. It can be very helpful to improve the quality of your saved replies.