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Mastering the Crisp Inbox

Crisp Inbox is an all-in-one multichannel customer messaging platform. Our Multichannel shared inbox offers multiple features that will help your companies to improve customers' relationships.

Through this webinar that is focused on our shared inbox software, you'll be able to discover and understand what you can do with our collaborative inbox.

Hosted by
Antoine Goret
Marketing & Sales

Key Moments

1:55
Introduction to Crisp Inbox

2:30
Introduction to live chat

3:30
Live Chat triggers

3:30
Customers Conversations Ratings & Analytics

9:54
Shared Inbox Presentation

10:50
Shared Inbox Sidebar presentation & User details

10:50
Canned Responses tips & tricks

13:17
How to create a canned response inside Crisp Inbox?

15:20
Enrich conversations

16:35
Crisp Inbox Advanced Features (/!\ Should watch /!\)

17:40
Using Threads (Moder ways of dealing with Tickets)

19:07
Segments and how to assign segments automatically to qualify conversations

20:00
How to build a routing bog using chatbot and routing rules

23:55
Event and how to set events to engage automatically with users

25:50
Enrich User profile using custom data

26:45
Merge conversations between unknown users and logged in users

27:22
Simulate a message sent from the user

28:43
Create a multichannel shared inbox

29:50
Create a chatbot with our visual editor

31:53
Quick introduction to the CRM

33:00
Quick introduction to the Knowledge base

Attend to our next Live Class TrainingThese free interactive sessions are designed to offer you general knowledge about Crisp software.Register