On average, we handle 2500 conversations per month, which is quite high for us. When we organize live events, the number of conversations skyrockets and only a powerful tool deeply integrated with our backend can help us to create a great customer experience. That's why we love Crisp.
We use Crisp through the entire customer lifecycle: pre-sales, sales and every part of after-sales, and customer support, scheduling, onboarding, settings and answering customer questions.
What are the benefits of using a chatbot?
Using Crisp, you can create a chatbot that will answer customers on multiple channels, which is super helpful.
The chatbot helps us to answer the most repetitive questions, reaching up to 10% of demand in an automated way, all set up within Crisp in an easy and flexible way. "