For Codage, Crisp proved to be more than just a messaging tool – it became an essential solution in their mission to bring personalized skincare to an international audience. Codage started with a vision: to create customized skincare solutions through deep, individualized customer interactions. Initially, communication was managed through emails and forms, but as Codage grew to serve 50 countries, the need for a centralized, efficient platform became crucial.

Crisp entered as the answer, providing a multichannel hub for Codage’s diverse customer inquiries – whether it’s consumers seeking product advice, partners discussing professional collaborations, or clients booking personalized skincare sessions. Crisp’s ability to handle multilingual communication allowed Codage to maintain a high-touch experience for each client, no matter the request.

By integrating Shopify, Klaviyo, and Crisp, Codage gained even greater control and connectivity across its operations. With Shopify integration, Codage’s team can view order details and respond to purchase-related inquiries within Crisp, offering clients quick, on-the-spot assistance. Meanwhile, Klaviyo integration enables Codage to align these interactions with customized email campaigns, reinforcing the personalized experience clients have come to expect.

With Crisp’s customizable message flows, Codage’s in-house experts and skincare coaches can now engage clients with precision, offering tailored advice and product insights. The platform ensures no interaction is missed, easing the team’s concern of overlooking a message and maintaining Codage’s commitment to excellence. Crisp’s support team has been instrumental, providing responsive guidance that lets Codage focus on what they do best: delivering expert skincare to each unique client. Today, Crisp is a core part of Codage’s commitment to redefining personalized beauty through seamless, meaningful interactions worldwide.