Discover how LiveAgent compare with Freshdesk
What is the best software for your business? Looking to compare LiveAgent with Freshdesk? Enjoy a detailed comparison of LiveAgent vs Freshdesk.
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Discover how LiveAgent compare with Freshdesk
Enjoy a detailed comparison table about features and pricing
- Highest Plan$69 / mo / agent
- Chat Seat Included1
- Additional seat$69 / mo / agent
- ContactsUnlimited
- Annual billing for 10 users$16,560
- Highest Plan$109 / mo / agent
- Chat Seat Included1
- Additional seat$130 / mo / agent
- ContactsUnlimited
- Annual billing for 10 users$30,948
| LiveAgent | Freshdesk | |
|---|---|---|
| Pricing | ||
| Highest Plan | $69 / mo / agent | $109 / mo / agent |
| Chat Seat Included | 1 | 1 |
| Additional seat | $69 / mo / agent | $130 / mo / agent |
| Contacts | Unlimited | Unlimited |
| Annual billing for 10 users | $16,560 | $30,948 |
| Shared Inbox | ||
| Cloud-hosted | ||
| Mobile apps | ||
| Desktop apps | ||
| Customers' ratings | ||
| Routing rules | ||
| Facebook, Twitter, Instagram, Email & WhatsApp | ||
| Private notes & mentions | ||
| Reminders | ||
| API | ||
| Visitor banning | ||
| File sharing | ||
| Canned responses | ||
| Contact form | ||
| Customer portal | ||
| Shared email | ||
| Livechat | ||
| Visitors details | ||
| Javascript integration | ||
| Chat trigger | ||
| Live chat Web SDK | ||
| Sneak peak message | ||
| Live translate | ||
| Chat transcript | ||
| Customizable chat widget | ||
| Co Browsing | ||
| Multisite | ||
| Video and audio calls | ||
| Speed Impact | - | 3s |
| Branding removal | $19/mo/account | |
| Multilingual website chat | ||
| Chatbot | ||
| Chatbot builder | ||
| Draft scenarios | ||
| Input fields | ||
| Carousels | ||
| Multichannel | ||
| Custom iframe | ||
| Keyword intents | ||
| Condition blocks | ||
| Artificial intelligence | ||
| Chatbot API | ||
| Analytics | ||
| Artificial intelligence | ||
| Internal data ingestion | ||
| Copilot | ||
| Virtual assistant | ||
| Categorization | ||
| Speech-to-text | ||
| Summary | ||
| Multilingual AI | ||
| Custom LLM | ||
| Campaigns | ||
| Targeting options | ||
| Dynamic data | ||
| Email, WhatsApp & Chat sequences | ||
| Templates | ||
| Knowledge base | ||
| Knowledge base | ||
| Web SDK | ||
| Password protected | ||
| Multilingual | ||
| Personalization | ||
| Custom domain name | ||
| Contact management | ||
| User profile | ||
| Advanced filters | ||
| Tags & Segments | ||
| CRM integrations | ||
| Zapier, Make or N8N integrations | ||
| Contact import | ||
| Users' activity | ||
| See detailed pricing | Learn more | Learn more |
Crisp, the fast-growing customer experience software
Crisp makes it easy for businesses around the world to improve customer experience on both mobile and desktop. Thanks to Crisp's all-in-one multichannel platform, our solution allows companies to centralize more than 10 channels in one inbox. WhatsApp, Messenger, Emails, Live chat, Phone calls or even Viber or Line are available straight from one unified inbox.
More than channels, Crisp lets you gather your teams around the inbox to improve collaboration and reduce the time to resolution of each conversation. Combined with data accessible at your fingertips, Crisp helps you to personalize each interaction on every channel to build the best customer experience possible.
Looking to connect Crisp to other tools you love? No problem! Crisp offers many integrations with leading tools of the industry so you can get started with Crisp. Make your data flow seamlessly between multiple environments in a few clicks.
What is LiveAgent?
Live Agent is a help desk software that offers an all-in-one customer care solution. The company is undoubtedly one of the pioneers of customer support software, and its longevity speaks volumes: established in 2006 by Andrej Harsani and Viktor Zeman in their quest to improve customer satisfaction, the platform ensures customers' loyalty by delighting them with lightning-fast real-time responses that solve their worries.
Among the most frequent LiveAgent competitors, you can find Zendesk, Freshworks or Crisp.
Access a detailed comparison between Crisp and LiveAgent
What is Freshdesk?
A frictionless, simple, and easy-to-use sales, marketing and IT support solution. Freshdesk operates in a seamless and rapid approach that delights customers and employees. The ticketing system company initiates a speed execution with an intense customer focus strategy to equip modern SaaS solutions that solve multiple and complex business problems. Girish Mathrubootham and Shan Krishnasamy researched and discovered how businesses engage and realize value from software throughout their journeys. Discovering the answer, he built Freshwork in 2010 to tailor the experience to meet every brand's needs to accelerate team productivity through efficient modern automation and collaboration tools.
Nowadays, major Freshdesk competitors are Zendesk, Intercom or Crisp.
Access a detailed comparison between Crisp and Freshdesk
More competitors
