Discover how HelpScout compare with Tawkto

Crisp, the fast-growing customer experience software

Further comparison of Crisp, HelpScout, and Tawkto unveils the unique strengths each one brings to this customer support arena. Crisp can be considered an all-in-one solution since it provides an important feature set, including AI chatbot for around-the-clock support, multi-channel integration, and transparent pricing. It erases any kind of data silos in the conversation, hence allowing smooth communication across different teams. Refined trial conversion rate and a knowledge base helping to lower conversation volume mean Crisp has a lot in store with its real-time chat and automated messaging features, providing an all-in-one tool for engaging with customers.

What is HelpScout?

Simplicity and an intuitive design make HelpScout easily adoptable for new users. Founded in 2011 by Nick Francis, Jared McDaniel, and Denny Swindle, HelpScout aims at enhancing effectiveness in customer support by developing a shared inbox, customizable workflows, and a knowledge base. This is something that end-users value due to its really neat user interface and functionality, though some will wish for more advanced customization capabilities. Compared to Tawkto, HelpScout provides a better and stronger system with far more automation capacity but is not as free and accessible as Tawkto.

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What is Tawkto?

Tawkto: A robust, free live chat tool. Launched in 2010 by Robert D'Assisi and Shankar Karupp, Tawkto lets you keep track of your clients in real-time by monitoring their sessions. Users really love the ease of setup and live tracking visitors. Some of the limits though of its free model; include very fundamental customization and sometimes notifications. Compared to HelpScout, Tawkto is a cost-efficient solution but may have fewer features and less shine in comparison with paid plans at HelpScout.

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