Discover how Gorgias compare with Genesys Cloud CX

Crisp, the fast-growing customer experience software

Crisp makes it easy for businesses around the world to improve customer experience on both mobile and desktop. Thanks to Crisp's all-in-one multichannel platform, our solution allows companies to centralize more than 10 channels in one inbox. WhatsApp, Messenger, Emails, Live chat, Phone calls or even Viber or Line are available straight from one unified inbox.

More than channels, Crisp lets you gather your teams around the inbox to improve collaboration and reduce the time to resolution of each conversation. Combined with data accessible at your fingertips, Crisp helps you to personalize each interaction on every channel to build the best customer experience possible.

Looking to connect Crisp to other tools you love? No problem! Crisp offers many integrations with leading tools of the industry so you can get started with Crisp. Make your data flow seamlessly between multiple environments in a few clicks.

What is Gorgias?

The company aims to empower Shopify, BigCommerce, WooCommerce or Prestashop and Adobe Commerce (Magento) e-commerce businesses with a top-notch help desk platform. The platform unlocks e-commerce data through dedicated integrations to allow any customer service reps to offer contextualized and personalized help at any step of the buyer's journey. The customer support platform for e-commerce gives a holistic view of customers in one central inbox and also syncs all businesses' support tickets with Magento, Shopify or BigCommerce data.

Founded in 2015 by Romain Lapeyre and his CTO Plugara, Gorgias has since benefited online merchants to improve their customer support and encourage online merchants to leverage exceptional customer experiences to drive sales.

Among the most notorious competitors, it is common to cite eDesk, Zendesk, Crisp or ReAmaze.

Access a detailed comparison between Crisp and Gorgias

What is Genesys Cloud CX?

Get sky-high results with Genesys Cloud CX in an all-in-one platform for customer service where customers feel delighted with every interaction and excite employees to work each day. Cloud CX makes that dream a reality. The platform provides an intuitive design for effortless customer experiences. Genesys is a robust CX software with great features that stimulates fluid conversations. This unified customer experience platform enhanced with AI is positioned highest in execution ability to modernize your contact hub.

Genesys Cloud CX competitors are TalkDesk, Crisp or 3CX.

Access a detailed comparison between Crisp and Genesys Cloud CX