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Highest monthly plan as displayed on the pricing page
Chat Seat Included
Number of seats included in the highest plan
The cost for each additional seat added to the monthly bill
Number of contacts allowed for the plan
Annual billing for 10 users
Total yearly price to be paid
Platform that works in the browser, no need to download any software
Ability to work from Android or iOS
Ability to install dedicated software for Windows and MacOS
Measure customers' satisfaction through dedicated surveys
Route and assign conversations manually or automatically between teams
Facebook, Twitter, Instagram, Email & WhatsApp
Centralize inbound messages from messaging apps
Private notes & mentions
Collaborate in real-time with teammates
Setup alerts to follow-up on specific cases
Build custom behaviors through dedicated APIs
Ban abusive visitors or customers from contacting you
Share files through multiple channels
Acces templated messages from a shared library
Add a contact form on your website
Centralize tickets into an individual view for each customer
Get visitors' details when you receive a message
Push proactive messages through the chatbox
Live chat Web SDK
See what the user is writing before the message is sent
Automatically translate messages on mulitple channels
Send a sum up of the conversation
Personalize the way the chatbox is displayed
Access customers' screen to co-browse with no additional plugin
Ability to be used through multiple websites
Video and audio calls
Start an audio or video call from the live chat with no additional plugin
The time it takes the live chat to be fully loaded
Prevent the brand's vendor to be displayed
Adapt the live chat context to customers' language
Craft chatbot scenarios without coding skills
Experience chatbot workflow in draft mode
Form and lead capture through chatbot
Trigger chatbot based on specific keywords
Adapt the behavior on specific conditions
Connect external data or craft custom chatbot scenarios
Personalize the list of targeted users
Insert dynamic data in your templates
Email & Chat sequences
Push sequences on multiple channels
Save and manage email or chat templates
Create a help center for your customers and leads
Protect your articles with a password
Make your articles available in multiple languages
Customize the look and feel of your knowledge base
Custom domain name
Attach the knowledge base available to your domain
Detailed view of your customers' information
Create customized list of users
Tags & Segments
Tag group of users to gather them under one flag
Connect your inbox with leading CRMs
Connect your inbox with Zapier
Import contact from a file
See users' activity on your website
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Genesys Cloud CX is a customer experience management platform that helps businesses manage customer interactions across multiple channels, including voice, chat, email, and social media.
Genesys was founded in 1990 and is headquartered in Daly City, California. The company has over 10,000 customers in more than 100 countries.
Genesys Cloud CX has a wide range of features that businesses can use to manage customer interactions, including customer segmentation, omnichannel routing, and analytics. The platform also offers a variety of integrations with third-party applications.
Some of Genesys Cloud CX's main competitors include Zendesk, Salesforce, and ServiceNow.
Facebook Chat is an instant messaging service provided by Facebook. It was founded by Mark Zuckerberg in 2004. As of June 2015, Facebook Chat has over 1.44 billion monthly active users.
It is used by people of all ages for communication, networking, and entertainment purposes. Facebook Chat's main competitors are Crisp, Live Chat Inc, and Zendesk Chat.
Crisp makes it easy for businesses around the world to improve customer experience on both mobile and desktop. Thanks to an all-in-one software, Crisp allows to centralize more than 10 channels in one inbox. WhatsApp, Messenger, Emails, Live chat, Phone calls or even Viber or Line are available straight from one place.
More than channels, Crisp lets you gather your teams around the inbox to improve collaboration and reduce the time to resolution of each conversation. Combined with data accessible to your fingertips, Crisp helps you to personnalize each interaction on every channel to build the best customer experience possible.
Looking to connect Crisp to other tools you love? No problem! Crisp offers many integrations with leading tools of the industry so you can get started with Crisp. Make your data flow seamlessly between multiple environment in a few clicks.