Discover how Genesys Cloud CX compare with Salesforce Service Cloud
What is the best software for your business? Looking to compare Genesys Cloud CX with Salesforce Service Cloud? Enjoy a detailed comparison of Genesys Cloud CX vs Salesforce Service Cloud.
14 days free trial — No commitment
Discover how Genesys Cloud CX compare with Salesforce Service Cloud
Enjoy a detailed comparison table about features and pricing
- Highest Plan$155/mo
- Chat Seat Included1
- Additional seat$155/mo
- Contacts-
- Annual billing for 20 users$37,200
- Highest Plan$300 / mo / agent
- Chat Seat Included1
- Additional seat$300 / mo / agent
- ContactsUnlimited
- Annual billing for 20 users$72,000
| Genesys Cloud CX | Salesforce Service Cloud | |
|---|---|---|
| Pricing | ||
| Highest Plan | $155/mo | $300 / mo / agent |
| Chat Seat Included | 1 | 1 |
| Additional seat | $155/mo | $300 / mo / agent |
| Contacts | - | Unlimited |
| Annual billing for 20 users | $37,200 | $72,000 |
| Shared Inbox | ||
| Cloud-Hosted | ||
| Mobile Apps | ||
| Desktop Apps | ||
| Customers' ratings | ||
| Routing rules | ||
| Facebook, Twitter, Instagram, Email & WhatsApp | ||
| Private notes & mentions | ||
| Reminders | ||
| API | ||
| Visitor Banning | ||
| File sharing | ||
| Canned responses | ||
| Contact form | ||
| Customer portal | ||
| Livechat | ||
| Visitors details | ||
| Javascript integration | ||
| Chat trigger | ||
| Live chat Web SDK | ||
| Message Sneak-peek | ||
| Live translate | ||
| Chat transcript | ||
| Customization | ||
| Co Browsing | ||
| Multisite | ||
| Video and audio calls | ||
| Speed Impact | - | - |
| Branding removal | ||
| Multilingual | ||
| Chatbot | ||
| Chatbot builder | ||
| Draft scenarios | ||
| Input fields | ||
| Keyword intents | ||
| Condition blocks | ||
| Chatbot API | ||
| Campaigns | ||
| Targeting options | ||
| Dynamic data | ||
| Email & Chat sequences | ||
| Templates | ||
| Knowledge base | ||
| Knowledge base | ||
| Web SDK | ||
| Password protected | ||
| Multilingual | ||
| Personalization | ||
| Custom domain name | ||
| Contact management | ||
| User profile | ||
| Advanced filters | ||
| Tags & Segments | ||
| CRM integrations | ||
| Zapier Integration | ||
| Contact import | ||
| User activity | ||
| See detailed pricing | Learn more | Learn more |
Crisp, the fast-growing customer experience software
Crisp makes it easy for businesses around the world to improve customer experience on both mobile and desktop. Thanks to Crisp's all-in-one multichannel platform, our solution allows companies to centralize more than 10 channels in one inbox. WhatsApp, Messenger, Emails, Live chat, Phone calls or even Viber or Line are available straight from one unified inbox.
More than channels, Crisp lets you gather your teams around the inbox to improve collaboration and reduce the time to resolution of each conversation. Combined with data accessible at your fingertips, Crisp helps you to personalize each interaction on every channel to build the best customer experience possible.
Looking to connect Crisp to other tools you love? No problem! Crisp offers many integrations with leading tools of the industry so you can get started with Crisp. Make your data flow seamlessly between multiple environments in a few clicks.
What is Genesys Cloud CX?
Get sky-high results with Genesys Cloud CX in an all-in-one platform for customer service where customers feel delighted with every interaction and excite employees to work each day. Cloud CX makes that dream a reality. The platform provides an intuitive design for effortless customer experiences. Genesys is a robust CX software with great features that stimulates fluid conversations. This unified customer experience platform enhanced with AI is positioned highest in execution ability to modernize your contact hub.
Genesys Cloud CX competitors are TalkDesk, Crisp or 3CX.
Access a detailed comparison between Crisp and Genesys Cloud CX
What is Salesforce Service Cloud?
Service Cloud is a ticketing system that offers workflow automation to help teams focus on supporting customers. It incorporates many benefits, from reducing the wait time and delivering efficient field service to streamlining customer experience with intelligent workflows. Salesforce Service Cloud uses AI to personalize every engagement to unite data and influence productive customer interaction that brings loyalty. The ticketing system empowers teams to do less while reducing costs and driving efficiency.
Salesforce Service has numerous competitors, among them we can cite Zendesk Support Suite, Hubspot Service Hub or Crisp.
Access a detailed comparison between Crisp and Salesforce Service Cloud
More competitors
Looking for other comparisons?
Compare other competitors with Genesys Cloud CX:
Compare other competitors with Salesforce Service Cloud:
