Discover how Freshdesk compare with Salesforce Service Cloud

Crisp, the fast-growing customer experience software

Crisp makes it easy for businesses around the world to improve customer experience on both mobile and desktop. Thanks to Crisp's all-in-one multichannel platform, our solution allows companies to centralize more than 10 channels in one inbox. WhatsApp, Messenger, Emails, Live chat, Phone calls or even Viber or Line are available straight from one unified inbox.

More than channels, Crisp lets you gather your teams around the inbox to improve collaboration and reduce the time to resolution of each conversation. Combined with data accessible at your fingertips, Crisp helps you to personalize each interaction on every channel to build the best customer experience possible.

Looking to connect Crisp to other tools you love? No problem! Crisp offers many integrations with leading tools of the industry so you can get started with Crisp. Make your data flow seamlessly between multiple environments in a few clicks.

What is Freshdesk?

A frictionless, simple, and easy-to-use sales, marketing and IT support solution. Freshdesk operates in a seamless and rapid approach that delights customers and employees. The ticketing system company initiates a speed execution with an intense customer focus strategy to equip modern SaaS solutions that solve multiple and complex business problems. Girish Mathrubootham and Shan Krishnasamy researched and discovered how businesses engage and realize value from software throughout their journeys. Discovering the answer, he built Freshwork in 2010 to tailor the experience to meet every brand's needs to accelerate team productivity through efficient modern automation and collaboration tools.

Nowadays, major Freshdesk competitors are Zendesk, Intercom or Crisp.

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What is Salesforce Service Cloud?

Service Cloud is a ticketing system that offers workflow automation to help teams focus on supporting customers. It incorporates many benefits, from reducing the wait time and delivering efficient field service to streamlining customer experience with intelligent workflows. Salesforce Service Cloud uses AI to personalize every engagement to unite data and influence productive customer interaction that brings loyalty. The ticketing system empowers teams to do less while reducing costs and driving efficiency.

Salesforce Service has numerous competitors, among them we can cite Zendesk Support Suite, Hubspot Service Hub or Crisp.

Access a detailed comparison between Crisp and Salesforce Service Cloud