Discover how Freshdesk compare with Kustomer
What is the best software for your business? Looking to compare Freshdesk with Kustomer? Enjoy a detailed comparison of Freshdesk vs Kustomer.
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Discover how Freshdesk compare with Kustomer
Enjoy a detailed comparison table about features and pricing
- Highest Plan$109 / mo / agent
- Chat Seat Included1
- Additional seat$130 / mo / agent
- ContactsUnlimited
- Annual billing for 10 users$30,948
- Highest Plan$139 / mo / agent
- Chat Seat Included1
- Additional seat$139 / mo / agent
- ContactsUnlimited
- Annual billing for 10 users$33,360
| Freshdesk | Kustomer | |
|---|---|---|
| Pricing | ||
| Highest Plan | $109 / mo / agent | $139 / mo / agent |
| Chat Seat Included | 1 | 1 |
| Additional seat | $130 / mo / agent | $139 / mo / agent |
| Contacts | Unlimited | Unlimited |
| Annual billing for 10 users | $30,948 | $33,360 |
| Shared Inbox | ||
| Cloud-hosted | ||
| Mobile apps | ||
| Desktop apps | ||
| Customers' ratings | ||
| Routing rules | ||
| Facebook, Twitter, Instagram, Email & WhatsApp | ||
| Private notes & mentions | ||
| Reminders | ||
| API | ||
| Visitor banning | ||
| File sharing | ||
| Canned responses | ||
| Contact form | ||
| Customer portal | ||
| Shared email | ||
| Livechat | ||
| Visitors details | ||
| Javascript integration | ||
| Chat trigger | ||
| Live chat Web SDK | ||
| Sneak peak message | ||
| Live translate | ||
| Chat transcript | ||
| Customizable chat widget | ||
| Co Browsing | ||
| Multisite | ||
| Video and audio calls | ||
| Speed Impact | 3s | - |
| Branding removal | ||
| Multilingual website chat | ||
| Chatbot | ||
| Chatbot builder | ||
| Draft scenarios | ||
| Input fields | ||
| Carousels | ||
| Multichannel | ||
| Custom iframe | ||
| Keyword intents | ||
| Condition blocks | ||
| Artificial intelligence | ||
| Chatbot API | ||
| Analytics | ||
| Artificial intelligence | ||
| Internal data ingestion | ||
| Copilot | ||
| Virtual assistant | ||
| Categorization | ||
| Speech-to-text | ||
| Summary | ||
| Multilingual AI | ||
| Custom LLM | ||
| Campaigns | ||
| Targeting options | ||
| Dynamic data | ||
| Email, WhatsApp & Chat sequences | ||
| Templates | ||
| Knowledge base | ||
| Knowledge base | ||
| Web SDK | ||
| Password protected | ||
| Multilingual | ||
| Personalization | ||
| Custom domain name | ||
| Contact management | ||
| User profile | ||
| Advanced filters | ||
| Tags & Segments | ||
| CRM integrations | ||
| Zapier, Make or N8N integrations | ||
| Contact import | ||
| Users' activity | ||
| See detailed pricing | Learn more | Learn more |
Crisp, the fast-growing customer experience software
Crisp makes it easy for businesses around the world to improve customer experience on both mobile and desktop. Thanks to Crisp's all-in-one multichannel platform, our solution allows companies to centralize more than 10 channels in one inbox. WhatsApp, Messenger, Emails, Live chat, Phone calls or even Viber or Line are available straight from one unified inbox.
More than channels, Crisp lets you gather your teams around the inbox to improve collaboration and reduce the time to resolution of each conversation. Combined with data accessible at your fingertips, Crisp helps you to personalize each interaction on every channel to build the best customer experience possible.
Looking to connect Crisp to other tools you love? No problem! Crisp offers many integrations with leading tools of the industry so you can get started with Crisp. Make your data flow seamlessly between multiple environments in a few clicks.
What is Freshdesk?
A frictionless, simple, and easy-to-use sales, marketing and IT support solution. Freshdesk operates in a seamless and rapid approach that delights customers and employees. The ticketing system company initiates a speed execution with an intense customer focus strategy to equip modern SaaS solutions that solve multiple and complex business problems. Girish Mathrubootham and Shan Krishnasamy researched and discovered how businesses engage and realize value from software throughout their journeys. Discovering the answer, he built Freshwork in 2010 to tailor the experience to meet every brand's needs to accelerate team productivity through efficient modern automation and collaboration tools.
Nowadays, major Freshdesk competitors are Zendesk, Intercom or Crisp.
Access a detailed comparison between Crisp and Freshdesk
What is Kustomer?
A part of Meta, a company that delivers a fast, rich customer experience with the help of AI automation. Kustomer is an omnichannel messaging platform that helps businesses understand their customers better. Brad Birnbaum, the CEO, and founder of two other software companies launched Kustomer in 2015. However, Meta acquired it in February 2022. Kustomer is a top-rated customer service software supported by code-free AI chatbots, unified CX operations, and proactive customer support. It helps address customer needs by giving a complete view of every customer.
In terms of competitors, Kustomer often faces Zendesk, Intercom or Crisp.
Access a detailed comparison between Crisp and Kustomer
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