Chatbots, which are often called virtual agents or bots, are used in combination with a human to conduct specific tasks or provide information based on written or spoken requests. This functionality includes both external, customer-facing requests and internal, employee-facing requests. Chatbots allow the creation of conversational experiences on one or multiple channels. Through this list of chatbot platforms, you'll get a sense of what are the best chatbot software on the market right now and benefit from a detailed comparison.