New Features

New AI-Powered Block added to Crisp Bot Builder 🤖
We’re excited to introduce the Message Intent Evaluation Action Block, a new feature designed to streamline how you evaluate the intent of user messages based on descriptions you set. This block includes common sample intents to help you get started and must be paired with a New User Message / User Message Matches block (like other AI blocks) and a Condition Block for Message Intent Matches to refine message routing. With this new addition, you can build smarter, more intent-driven workflows and enhance your automation capabilities.

Know More About Crisp AI Chatbot →
Test your bot scenarios more accurately by setting environment variables, such as message origin, page URL, segments, etc. 🧪
Building a bot is never easy, especially when you start from scratch. With this improvements, you can now build chatbot that better fits with your requirements. But not only. You can also set specific parameters to help you replicate production environment.

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Scenario follow-through has been added to show you where your scenario stands 📳
Previously, when testing your scenario, it was hard to see where the bot was stuck in your scenario. With this new evolution, you can see where your bot stands and better solve problems on your own.

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Audio messages are handled in the Magic reply block
If a user sends an audio message with a question, the Magic Reply block will still be able to respond.

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Crisp AI-powered features have been largely improved 📈
All sources have been retrained from scratch to enhance relevance and improve responses, particularly for multi-language and complex queries. Crisp Copilot now leverages a new model that offers better performance overall. Updates in progress include retraining the Mirage reranking model with 10 times more data and improved multi-language handling. Additionally, a forthcoming model will rephrase user questions seamlessly under the hood to further enhance understanding and accuracy.

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Klaviyo <> Crisp integration has been released and already empowers 100’s of merchants
Integrating Crisp with Klaviyo centralizes customer support and marketing data, enabling teams to access detailed customer information in one workspace. It streamlines collaboration across channels like Messenger, SMS, and WhatsApp while automating tasks like email list growth and targeted campaigns, enhancing personalization and efficiency.

Get started with Crisp <> Klaviyo →
Send and receive SMS through your Crisp inbox thanks to Crisp <> Aircall plugin 📞
After Aircall released SMS as a new channel of communication, we’re happy to say it’s now supported inside Crisp. Your teams can now deal with SMS as they do with phone calls, right into their Crisp Workspace.

Deal with SMS and phone calls in my Crisp Workspace →
Crisp React Native Mobile SDK has been updated and improved 📱
Thanks to our amazing customers, the React Native mobile SDK has been updated and is now compatible with the latest React Native versions. It also comes with a better compatibility with Expo. You can even leverage the latest iOS and Android SDKs through this updated SDK.

Get started with Crisp Mobile Chat SDK →

Bug fixes & improvements 💪🏼

Artificial Intelligence: All models have been retrained and improved, especially for multilingual requests
Artificial Intelligence: Conversations’ summarization has been improved and are now following agent’s language
Inbox: Email’s languages detection has been improved
Helpdesk Importer: Importing your knowledge base from a previous provider has been made easier and more reliable
Settings: A new section has been added to your settings to let you deal with keyboard shortcuts
Status Page: Status pages are now faster to load and more reliable

Helpdesk Updates 📚

How to import your helpdesk from a previous provider
Want to know how you can import all your articles automatically? This article is made for you.
Read the article →
How to connect Crisp and Aircall?
Want to know how you can deal with phone calls and SMS within your Crisp Workspace? This article is made for you
Read the article →