Order and effectiveness are at the heart of fast-growing companies. That's why a well-written, maintained, and accessible internal knowledge base should be managed effectively too.

As we already explained the benefits of an internal knowledge base, it doesn't make sense to talk about it anymore.

In this article, we will share our best templates for your internal knowledge base with you.

You'll find everything you need to write compelling and qualitative knowledge articles within your organization.

Ready to use docs for products, sales playbooks, meetings, notes, or onboarding ... everything you need to make your internal process seamless.

Internal knowledge base templates for a team meeting

Team meetings can be a hassle for every company. That's why it's vital to prepare these meetings most efficiently.

Building templates for the different kinds of meetings you have within your company will help your team know what they have to agree on at the end of the assembly.

One-to-one meeting template

Click here to access a free one-to-one meeting template for your internal knowledge base: https://docs.google.com/document/d/1brDtH4dGXgxdCYrklb3ZmjT8m2X6TCfRJYRS6k3c7no/edit?usp=sharing

Project meeting report template

Click here to access a free team meeting report template to include in your team wiki: https://docs.google.com/document/d/1B1hxo36cfxkzhmIHES2_U0eifSWijfDv0c99GxNXjT0/edit?usp=sharing

Team meeting agenda template

Click here to access a free team meeting report template to include in your private knowledge base: https://docs.google.com/document/d/1CSjTR8YM93EQkByWZrn1U3tls7WIf1dJsrkmw2QjsS8/edit?usp=sharing

Internal knowledge base templates for customer support

Customer support is vital for the success of a company. Being able to have serialized processes for customer support helps the company to offer the best experience.

Thanks to the following customer support template for your internal help center, you'll be able to skyrocket customer support.

Knowledge base backlog template

Building a knowledge base can be tough to maintain, especially when you start to have a large number of articles.

By maintaining a help center backlog, you make sure every articles is up to date. Click here to gain access to our free knowledge base backlog template: https://docs.google.com/document/d/1pvFvwTlG3si0Yls3rn16QsdjZEybUCZG4k0qZ2vuDII/edit?usp=sharing

Customer support escalation template

Handling the best customer support needs the ability to escalate problems quickly. By getting prepared to handle customer support escalation, you make you customer satisfaction even better.

Click here to gain access to our free customer support escalation template:https://docs.google.com/document/d/1GlBckHpL5Vc7IcjcELUsOyBTNYXu7foL1YUdfS0ylyA/edit?usp=sharing

Feature request template

Customer support is the department that faces the majority of feature requests. That's why having a clear template for handling feature requests is vital.

Click here to gain access to our free feature request template:https://docs.google.com/document/d/19ovX0YURqNYlsaQZN_AHswKOpYWSscVoD3KswLUFLi0/edit?usp=sharing

Internal knowledge base templates for sales

Sales are the heart of a business. Depending on your business, you might have to fix sales processes and objectives.

The following documents will help you to document your sales process within your organization.

Phone calling template checklist

Phone calls is complex and needs to be well prepared to be successful. Through this phone calling template, you'll get everything you need so your sales process is perfectly handled by your teams.

Click here to gain access to our free phone calling template: https://docs.google.com/document/d/1mb-fxVEM-zDzPa6hJheugo-h-2ggpBy40Eh1vRPHjnE/edit?usp=sharing