Today, we’re introducing a full set of AI-powered features designed to support customer service teams at every step.

New Features

Centralize all your knowledge in one hub

AI Data Hub unifies every source of information : knowledge base articles, website content, past conversations, and internal snippets, into a single place. This foundation powers all the AI features that follow. By training the model on your own data, you improve the quality of every answer, fix potential mistakes, and avoid hallucinations, all without writing a single line of code.

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Automate 80% of your informational replies with AI

AI Chatbot let Crisp answer customer questions instantly, without human effort. Trained on your content and past conversations, the AI generates accurate, contextual answers across all channels ; so your customers get help 24/7, and your team stays focused on complex cases.

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Get instant answers from your knowledge

Crisp Copilot is your AI assistant inside the inbox. It searches across your private and public data sources in seconds and delivers the right answer in context. Instead of wasting time looking for information, agents can rely on Copilot to guide them ; making it easier to find answers, solve cases, and stay focused on customers.

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Reply in seconds with AI drafts

Magic Reply generates smart, contextual responses based on your past conversations and knowledge base. Agents get ready-to-send drafts they can edit or approve in one click making support faster, customized, and less repetitive.

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Deflect up to 50% of chats with AI search

AI Overlay is a self-service search widget that runs directly in your Crisp Chatbox. Customers can search your knowledge base and automation data before contacting support. The result? Fewer incoming chats, and more time for your team to dedicate energy to strategic support tasks.

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Keep your inbox clean automatically

Crisp Spam Filter runs smart checks on every incoming message and sends suspicious emails to a dedicated Spam Inbox. Phishing attempts, scams, and malicious content stay out of your main workflow while you still keep control by reviewing and moving messages back if needed.

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Hand over conversations without friction

Summarize a Conversation gives your team instant recaps of entire threads. Whether during shift changes or on complex cases, everyone stays aligned, nothing gets lost, and customers get seamless support.

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Spot priorities before opening a chat

Topics Indication highlights the main subject of each conversation right from the sidebar. Agents can triage more efficiently, focus on urgent cases first, and improve response times across the board.

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The AI Story ✨

The Pitfalls of Using LLMs in Customer Service Chatbots
From integrating ChatGPT to using our own machine learning model, we’re sharing all the pitfalls and learning we’ve been through during the last 6 months.
Read the story →