New features

  • Add a subject to an email conversation created from Crisp 📥

You might have noticed but it’s now official! We’ve made it a reality. You can add a subject to an email conversation that is created from Crisp. If you didn’t know, you can create new email conversations from your Crisp inbox. Until then, you couldn’t set the subject of the conversation but you can forget about it!

Note that email subjects are now displayed inside each email conversation 🎉

Connect emails to your Crisp inbox →

  • Developers can now publish paid plugins 🤑

Following the development of our marketplace, we now allow any builder, creator, or company to sell plugins to businesses using Crisp.

Craft your first plugin on Crisp Marketplace →

  • Sync WHMCS Pro with Crisp Contacts to verify customers and much more 🎛

WHMCS is an all-in-one client management system from signup to termination. It is a powerful automation tool. To help our users improve their workflows, one of our customers has built WHMCS Pro, a new integration available through our marketplace. Sync contacts, Fast access to WHMCS user profiles, or even user events are displayed straight into Crisp.

Link Crisp with WHMCS Pro →

  • On the road to 1 000 000 companies using Crisp 📈

As part of our journey, we wanted to share a note on where we’re going with Crisp and what it takes for you as customers and for us as a company.

Read the note on the future of Crisp →

Bug fixes & improvements 💪🏼

Inbox: Anyone can now forward emails to Crisp

Inbox: Keyboard shortcuts have slightly changed, click here for details

Inbox: improve filters

Instagram: You can now disable story replies from being received into Crisp

Zoho: It now works for all locations: EU, JP, AU, and IN

Ringover: Support for voicemail has been added so it will be added to Crisp conversations

Twilio SMS: Contact details’ synchronization has been improved

WhatsApp: Phone number is now saved to the user’s profile automatically

Magic Browse: It now supports multiple tabs being opened by the same user

Helpdesk: Helpdesk import system has been improved

Helpdesk Updates 📚

  • How to create a shared mailbox using Crisp (Gmail Integration)

Willing to connect your email inbox with Crisp? Using this guide for Gmail, you can start to create a shared inbox using Crisp.

See detailed documentation on how to connect Gmail with Crisp →

  • How to create a shared mailbox using Crisp (Outlook integration)

Willing to connect your email inbox with Crisp? Using this guide for Outlook, you can  start to create a shared inbox using Crisp.

See detailed documentation on how to connect Outlook with Crisp →

Teasing next releases 💥

  • Stripe (reply to this email to get access to the beta)
  • Android Mobile App (beta available from the Play Store)
  • Calendly Integration
  • Google Business Messages
  • Teams Integration
  • Dropcontact Integration