We handle more than 1000 inbound calls a day and more than 3000 outbound calls. Crisp helps us a lot because we can better handle high-activity peaks. We've done more than just add the live chat widget to our website. We use Crisp API to connect with our backend to inject contextualized data for our agents.
We've created our own knowledge base (FAQ) using Crisp. It helps us to create a set of frequently asked questions and prevent customers from contacting us immediately, helping to reduce the total amount of conversations our team has to handle.
We bet on Crisp early on, in 2017. Since then, they've kept on improving the tool, adding video chat, screen-sharing and many other great features.
Creating a chatbot to automate simple questions.
We recently created a chatbot that answers basic questions. It helps our customers to be guided to their personal space or to dedicated documentation, written in the knowledge base we created using Crisp too.