Canned Message is a crucial tool to improve teams' productivity. Particularly when customer service agents have to deal with a lot of repetitive questions on multiple channels.
Using canned messages, also known as shortcut replies or canned responses, will make your company much more efficient.
This tutorial will explain what is a canned message and how you can personalize templated answers to personalize your message, at scale.
Macros Available to personalize your canned messages {{ name.full }} (will be Replaced by John Doe) {{ name.first }} (will be replaced by John) {{ name.last }} (will be replaced by Doe) {{ country }} {{ city }} {{ website }} {{ company.name }} {{ session_id }} {{ data.KEY }} where key is a custom data key
Get started with Canned Messages For Customer Service: https://crisp.chat/en/shared-inbox/canned-message/
Helpdesk article about canned responses: https://help.crisp.chat/en/article/how-to-use-shortcut-replies-1bmff5q/