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Strategies for better onboarding

A positive onboarding experience confirms that your customers made the right choice, and it ultimately, helps you to retain them. The top two reasons that customers churn are 1) customers don’t understand your product, and 2. they don’t obtain any value from it. Customer onboarding can solve both of these issues You’ve obviously created an awesome product for your audience. Customers just require some hand-holding as they get started. Through this webinar, you'll discover 3 major actions that could skyrocket your onboarding. Following this video will help you to craft better content and messages to increase activation and retention inside your software or website.

Hosted by
Antoine Goret
Marketing & Sales

Key Moments

0:28
Objectives ot todays' webinar

01:10
Onboarding at Crisp

01:40
Webinar focuses on product documentation, onboarding screencast, and in-app & email sequences

02:02
Product documentation introduction

02:26
Insights about product documentation

02:56
1st tip: Product documentation is so much more than FAQ

03:20
Why FAQ's are not enough anymore

03:40
Writing 'Getting Started guides'

04:53
Tips for better 'Getting started guides'

07:20
Writing 'Best practices guides'

08:03
Tips for better 'Best practices guides'

09:04
2nd tip: Prioritize your key activation steps

10:13
3rd tip: Put some content live today

12:20
Onboarding screencast

09:04
Crisp onboarding screencast examples

13:45
Misconceptions about product screencast

16:05
Discover Unleash

18:39
Customer Communication

18:43
How to be efficient with onboarding messages

20:32
Building automated onboarding messages with Crisp

21:35
3 examples on how to create the best product onboarding

20:32
In app-messages vs email for onboarding purpose

Attend to our next Live Class TrainingThese free interactive sessions are designed to offer you general knowledge about Crisp software.Register