For the team at Réfugiés.info, Crisp quickly became more than just a tool—it’s an essential part of their mission. Réfugiés.info is a government-supported initiative dedicated to guiding refugees as they settle into life in France, and the needs of this diverse community are constantly evolving. Every week, their team of around ten members engages in approximately 70 conversations across multiple languages, responding to users through channels like WhatsApp, Messenger, SMS, and the website itself. Crisp enables them to stay connected no matter where the conversation begins.
One of the team’s favorite features is how Crisp displays the user’s communication channel in real time. This immediate visibility makes it easy to respond on each person’s preferred platform, creating an experience that feels both personal and efficient. For refugees seeking help, this omnichannel approach ensures that no question goes unanswered, allowing the team to provide support that is both timely and empathetic.
In the past, Réfugiés.info tried other platforms, including Intercom, but found that Crisp was far better suited to their needs. Crisp’s simplicity and flexibility were a game-changer, allowing the team to tag, prioritize, and segment conversations based on each user’s specific needs or topics. This means they can offer focused support on topics that range from housing and job assistance to language learning. Collaboration is smoother too; team members can assign conversations to the right person, manage follow-ups, and ensure every inquiry is resolved thoughtfully.
Beyond the software, the support from Crisp’s own team has been exceptional. Crisp’s responsiveness and understanding of Réfugiés.info’s unique challenges helped them get the most out of every feature. Now, with Crisp, the team at Réfugiés.info can go beyond simply answering questions—they’re delivering real-time, personalized guidance that truly makes a difference. For individuals navigating the complexities of settling in a new country, this level of support provides a lifeline, allowing refugees to find the help they need exactly when they need it most.