Seeing efficiency and engagement on a day-to-day basis
Crisp is, at its heart, a website chat, it's a support system by your website. But it does way more than that. Crisp is a key part of your customer support.
Crisp has been amazing to us and the first thing that really attracted me as, a tech guy, was the size of the chat widget. It uses VanillaJS which means it doesn't have any dependencies also it has lots of services distributed throughout the world. You don't have any problem with latency. That was the first thing that really attracted me because there was no competition on that subject. They've done a really great job here. It seems to me it has been made by bright-minded people.
As time goes on, Crisp keeps on innovating, while browsing the plugin section, there's stuff being added all the time. We're the sort of people who like to play with things. MagicBrowse is something amazing. Being able to assist customers in real-time is a key asset.
Having an impact on growth and conversion.
Crisp is a key conversion tool for us so being able to convert customers through the tool has made it invaluable because it's something that we put on the same level as Google Ads and our PPC campaigns. It's something where we put a certain amount each month and it helps bring more customers.
We think our websites are very intuitive and easy to use but that isn't always the case for everybody. When someone message to say "how do I buy" we can look and see what they see and guide them to the right place