Go back to testimonialsImproving mobile support and multichannel experience - Emma App
Centralize all inbound queries in one place to make our operators more productive
With Edoardo Moreni, CEO & co-founder from Emma
Emma
Improve mobile support experience
Embedding Crisp mobile chat SDK to engage with mobile users.
Centralize online support in one inbox
Streamlining customer support experience from one central place.
Craft custom customer support experience
Building custom features on top of Crisp to improve the customer experience.
Edoardo Moreni
Emma
We chose Crisp from the begining because of its flexibility and level of automations it allowed. With the recent innovations in artificial intelligence, the automation workflows can now learn from previous conversations, custom data, helpdesk, etc.. It allows us to provide 24/7 support to our customers.
Improving mobile support and multichannel experience
The initial goal was to get closer to our early mobile app users, we tried many solutions such as traditional ticketing systems, emails, and other platforms. And we ended up using Crisp chat SDK which gave us invaluable user feedback.
Over the years, Crisp has become a multichannel customer support platform because Crisp doesn't just provide a live chat inbox, but an omnichannel inbox for customer support.
Much more than a customer support platform, Crisp makes it easy to embelish your customer experience. Through its customization features powered by Crisp Marketplace, we were able to build our own push notification system early on. The flexibility offered by their custom plugin system is unmatched and for a team of engineers like ours, it is amazing.
The level of automation offered by Crisp is quite strong and with the recent innovations in the AI field, it's even more powerful. The AI Hub they released makes it easy to train an AI on your previous conversations, website content, helpdesk or even upload custom data. It's very easy to get started with that and automate those low-value queries. It has enabled us to provide 24/7 customer support and that's one of the most powerful feature we recently enabled in Crisp.
