Crisp usage results
More than 608 935 messages from 29 799 conversations
Key Crisp integrations
A very resilient tool with a very high level of availability
We handle more than 1000 inbound calls a day and more than 3000 outbounds calls. Crisp helps us a lot because we can better handle high activity peak. We've done more than just adding the live chat widget to our website. We use Crisp API to connect with our backend to inject contextualized data for our agents.
We've created our own knowledge base (FAQ) using Crisp. It helps us to create a set of frequently asked questions and prevent customers from contacting us immediately, helping to decrease the total amount of conversations our team has to handle.
We've bet on Crisp early on, in 2017. Since then, they've kept on improving the tool, adding video chat, screen-sharing and many other great features.
Creating a chatbot to automate simple questions
We recently created a chatbot that answers basic questions. It helps our customers to be guided to their personnal space or to dedicated documentations, written in the knowledge base we created using Crisp too.