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Building a multichannel customer service experience

Crisp usage results
More than 608 935 messages from 29 799 conversations
Key Crisp integrations
A very resilient tool with a very high level of availability

We handle more than 1000 inbound calls a day and more than 3000 outbounds calls. Crisp helps us a lot because we can better handle high activity peak. We've done more than just adding the live chat widget to our website. We use Crisp API to connect with our backend to inject contextualized data for our agents.

We've created our own knowledge base (FAQ) using Crisp. It helps us to create a set of frequently asked questions and prevent customers from contacting us immediately, helping to decrease the total amount of conversations our team has to handle.

We've bet on Crisp early on, in 2017. Since then, they've kept on improving the tool, adding video chat, screen-sharing and many other great features.

Creating a chatbot to automate simple questions

We recently created a chatbot that answers basic questions. It helps our customers to be guided to their personnal space or to dedicated documentations, written in the knowledge base we created using Crisp too.

  • Fair Pricing PolicyCrisp offers free and paid plans. All our plans come with flat pricing, so you can expect what you pay at the end of the month.Learn more
  • No engagementWe want to you to be free to leave whevener you want. That's why Crisp plans come with no engagement.Learn more
  • Free trialEver bought something without any trial? That's why all our plans come with a trial of 14 days without any CC's requiredLearn more

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